KR
Kay R
1 reviews | Active since Aug 2020
18 Sept 2020, 17:21
Bad service
I took a loan with wonga a month ago of 4000 which am supposed to pay off in 3mnths,the first instalment was paid last month and now i paid again 1500 3 weeks bck aready just to push my debt and nowhere on my account does it show that 1500 was paid .i hve sent numerous emails to their account department i hve a tried to call but the lines are not going through.I NEED MY ACCOUNT TO BE UPDATED AS SOON AS POSSIBLE.this is bad service i doubt i will ever take a loan with you nor reffer anyone for that matter.before the next debit order goes off the 1500 i paid 3 weeks must reflect.
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
21 Sept 2020, 10:14Hi Kay,
We humbly apologize for any inconvenience caused.
We will investigate why your query and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We will investigate why your query and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Sept 2020, 10:14
Official
Hi Kay,
We humbly apologize for any inconvenience caused.
We will investigate why your query and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We will investigate why your query and can assure you it will be dealt with internally.
Please provide us with your Full Name, Surname, ID number, the email address registered on the Wonga account, please so that we can assist you with your query.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
21 Sept 2020, 13:19Hi Kay,
We humbly apologize for any inconvenience caused.
Kindly be informed I can confirm we have received your payment of R1,500 on the 2nd September 2020, the balance due today is R1,674.29.
Please be advised the account has been updated accordingly.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly be informed I can confirm we have received your payment of R1,500 on the 2nd September 2020, the balance due today is R1,674.29.
Please be advised the account has been updated accordingly.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Sept 2020, 13:19
Official
Hi Kay,
We humbly apologize for any inconvenience caused.
Kindly be informed I can confirm we have received your payment of R1,500 on the 2nd September 2020, the balance due today is R1,674.29.
Please be advised the account has been updated accordingly.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly be informed I can confirm we have received your payment of R1,500 on the 2nd September 2020, the balance due today is R1,674.29.
Please be advised the account has been updated accordingly.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
22 Sept 2020, 08:25Hi Kay,
Thank you for your
We humbly apologize for any inconvenience caused.
Kindly be informed your statement of account was sent to your respective email address.
The Wonga Team.
Thank you for your
We humbly apologize for any inconvenience caused.
Kindly be informed your statement of account was sent to your respective email address.
The Wonga Team.
Wonga's reply22 Sept 2020, 08:25
Official
Hi Kay,
Thank you for your
We humbly apologize for any inconvenience caused.
Kindly be informed your statement of account was sent to your respective email address.
The Wonga Team.
Thank you for your
We humbly apologize for any inconvenience caused.
Kindly be informed your statement of account was sent to your respective email address.
The Wonga Team.
KR
Kay R's updateReviewer Update
22 Sept 2020, 08:58I want the statement that reflects the 1500 i paid on the 2nd of september and last months instalment.is that too much to ask?
I WANT TOO SEE THE BALANCE OF MY LOAN.
I WANT TOO SEE THE BALANCE OF MY LOAN.
KR
Kay R's update22 Sept 2020, 08:58
Reviewer Update
I want the statement that reflects the 1500 i paid on the 2nd of september and last months instalment.is that too much to ask?
I WANT TOO SEE THE BALANCE OF MY LOAN.
I WANT TOO SEE THE BALANCE OF MY LOAN.
KR
Kay R's updateReviewer Update
22 Sept 2020, 09:00IS YOUR SERVICE SO HORRIBLE THAT YOU CANNOT EMAIL A SIMPLE SIMPLE MOST RECENT UPDATED STATEMENT?
KR
Kay R's update22 Sept 2020, 09:00
Reviewer Update
IS YOUR SERVICE SO HORRIBLE THAT YOU CANNOT EMAIL A SIMPLE SIMPLE MOST RECENT UPDATED STATEMENT?
Wonga's replyOfficial
22 Sept 2020, 09:42Hi Kay,
We humbly apologize for any inconvenience caused.
Please be advised the payment made on the on the 2nd September 2020, will only be visible on the statement of account generated on the 1st October 2020.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please be advised the payment made on the on the 2nd September 2020, will only be visible on the statement of account generated on the 1st October 2020.
Thank you for your patience.
The Wonga Team.
Wonga's reply22 Sept 2020, 09:42
Official
Hi Kay,
We humbly apologize for any inconvenience caused.
Please be advised the payment made on the on the 2nd September 2020, will only be visible on the statement of account generated on the 1st October 2020.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please be advised the payment made on the on the 2nd September 2020, will only be visible on the statement of account generated on the 1st October 2020.
Thank you for your patience.
The Wonga Team.