bad service

Dear Wonga Team,

I am writing to express my deep frustration and disappointment. I recently paid my first installment, yet Wonga has made an additional deduction from my account, which has now been pushed into a negative balance.

This is completely unacceptable. I expect an immediate explanation and a prompt resolution to reverse the unauthorized charge.

I trusted your services and upheld my end of the agreement — I expect the same in return.

Awaiting your urgent response.

Sincerely,

Thando