Bad service

<p>I app**** for a loan on Saturday late evening. As I am a very understanding person, I knew I would need to wait for confirmation for my application until Monday. No emails, calls or anything from anyone from this company.</p> <p> </p> <p>I then decided to call yesterday and was told by Thando that my income had been verified on Sunday and that the money would be in my account today. I have still not received it! I called this evening and spoke to Dean, he explained there is an issue with my bank account and said he would need to cancel my application and I would need to reapply tomorrow as early as possible. I then said this was all I wanted to know as my blood was boiling....</p> <p> </p> <p>I called again and spoke to Ashley and he confirmed what Dean had explained. I did not really understand why. He asked if I made any changes to my account and I explained I changed my bank card. He said this could be the issue then. HOW IS MY BANK CARD BEING CHANGED THE PROBLEM??!! And Ashley also explained the department that cancel loans were closed since 6pm and that he would send me an email at 10am tomorrow for me to reapply. Which in fact is not as early as possible. </p> <p> </p> <p>I work in customer service myself but this is horrible. Your automated machines are all about "we will let you know today" this is **** and what you advertise is nonsense. I have an emergency and this is not a great first experience with you. </p> <p> </p> <p>Very dissatisfied with the service. </p>