NM
Nthuse M
1 reviews | Active since Sept 2015
02 Jun 2021, 15:20
Bad experience
I have contacted Wonga multiple times regarding an account which appears on my credit report but i get no response. The account keeps showing it is 1 month in arrears but when i log into my Wonga profile there are no outstanding balances. Also no available statement. I am not aware of any unpaid balances with Wonga. Please remove from my credit report
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Wonga's replyOfficial
02 Jun 2021, 15:58Hi Nthuse,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account
and can confirm that your loan that was submitted on the 02/08/2018
was never settled and you still have the full balance outstanding.
We have requested that our finance team immediately emails
you a detailed statement of account that will reflect the loan being
settled on the 28/09/2018 and then the payment being reversed
and charged back at your bank on the 10/10/2018.
Your ITC profile is reflecting a true reflection of how you have
conducted your debt with Wonga.
As soon as you settle your loan, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account
and can confirm that your loan that was submitted on the 02/08/2018
was never settled and you still have the full balance outstanding.
We have requested that our finance team immediately emails
you a detailed statement of account that will reflect the loan being
settled on the 28/09/2018 and then the payment being reversed
and charged back at your bank on the 10/10/2018.
Your ITC profile is reflecting a true reflection of how you have
conducted your debt with Wonga.
As soon as you settle your loan, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Jun 2021, 15:58
Official
Hi Nthuse,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account
and can confirm that your loan that was submitted on the 02/08/2018
was never settled and you still have the full balance outstanding.
We have requested that our finance team immediately emails
you a detailed statement of account that will reflect the loan being
settled on the 28/09/2018 and then the payment being reversed
and charged back at your bank on the 10/10/2018.
Your ITC profile is reflecting a true reflection of how you have
conducted your debt with Wonga.
As soon as you settle your loan, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account
and can confirm that your loan that was submitted on the 02/08/2018
was never settled and you still have the full balance outstanding.
We have requested that our finance team immediately emails
you a detailed statement of account that will reflect the loan being
settled on the 28/09/2018 and then the payment being reversed
and charged back at your bank on the 10/10/2018.
Your ITC profile is reflecting a true reflection of how you have
conducted your debt with Wonga.
As soon as you settle your loan, will we email you a paid up letter
and send an update request to all credit bureaus to have
your ITC profile updated.
Thank you for your patience.
The Wonga Team.