bad customer service - *****

<p>i had an outstanding amount owing to wonga and i paid up the account last month, i requested a paid up letter and they said they will send it immidiatly. till date i have not recieved a letter. i called so many times and at once a lady even insisted she was writing out the the paid up letter as we speak and i should recieve it in the next 3 hours its a week later and still nothing. i mean really what type of ***** do you employ?</p>