Bad customer service from wonga finance

Item: Wonga
Rating: 1
Author: Katlego C

I have app**** for a loan with wonga last year around April and settled my outstanding balance on the 4th of May, sent them proof of payment but the account still shows that i haven't paid. I have communicated with their attorneys and they said they have closed the case but to my surprise they are still calling and harassing me and the account still shows that i haven't paid. I paid using EFT on the 4th of May 2020 please help.

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Replies (1)

Wonga's replyOfficial

12 Feb 2021, 16:43

Hi Katlego,

We humbly apologize for any inconvenience caused.

We have investigated what transpired on your account and can confirm

there is still an outstanding balance on your Wonga loan.

If you settled your loan in May as you stipulated in your complaint then

we require you to please email us your proof of payment to

*** and ***.

Once we attach your proof of payment to your account, will we escalate your

details to our finance team to have the payment allocated.

Thank you for your patience

The Wonga Team.

Wonga's reply12 Feb 2021, 16:43

Official