LT
Lamza T
1 reviews | Active since Feb 2023
19 Jan 2024, 12:02
Bad Customer service from Agent : Abigale
After using Wonga for 8 months with the best quality service , today a lady by the name Abigale has just proven me wrong . She answered my call and done nothing with my query I called at 10:05am today from a *** number. May you kindly listen to this recording , you will be so disappointed in the service she provided to me . I don't think i will be using you guys because we are not taken seriously .
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
19 Jan 2024, 14:45Hi Lamza
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We are currently investigating your complaint.
Please give us time and we will provide feedback soon.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We are currently investigating your complaint.
Please give us time and we will provide feedback soon.
Thanks
The Wonga Team.
Wonga's reply19 Jan 2024, 14:45
Official
Hi Lamza
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We are currently investigating your complaint.
Please give us time and we will provide feedback soon.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We are currently investigating your complaint.
Please give us time and we will provide feedback soon.
Thanks
The Wonga Team.
LT
Lamza T's updateReviewer Update
22 Jan 2024, 11:29Kindly assist me on : CAS-217459-w5d1c5
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
LT
Lamza T's update22 Jan 2024, 11:29
Reviewer Update
Kindly assist me on : CAS-217459-w5d1c5
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
LT
Lamza T's updateReviewer Update
22 Jan 2024, 12:46Kindly assist me on : CAS-217459-w5d1c5
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
LT
Lamza T's update22 Jan 2024, 12:46
Reviewer Update
Kindly assist me on : CAS-217459-w5d1c5
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
May you kindly assist me on the above reference .
I requested for my refund on Friday , but I have not had any communication ever since.
If my refund is not return by 48 hours promised , I believe that this would be a bridge of contract.
Thank you
Wonga's replyOfficial
24 Jan 2024, 11:10Hi Lamza
Thank-you for your patience while we were investigating.
We have reviewed your account and can confirm that we have already processed a refund of R1749.41 into your bank account. The funds should have reflected by now.
Please double check you balance and banks statements to ensure it has reflected on your side.
We sincerely apologize for the kind of service that you got from one of representatives.
We can confirm that we have taken the necessary steps to ensure that it will not happen again.
Thanks
The Wonga Team.
Thank-you for your patience while we were investigating.
We have reviewed your account and can confirm that we have already processed a refund of R1749.41 into your bank account. The funds should have reflected by now.
Please double check you balance and banks statements to ensure it has reflected on your side.
We sincerely apologize for the kind of service that you got from one of representatives.
We can confirm that we have taken the necessary steps to ensure that it will not happen again.
Thanks
The Wonga Team.
Wonga's reply24 Jan 2024, 11:10
Official
Hi Lamza
Thank-you for your patience while we were investigating.
We have reviewed your account and can confirm that we have already processed a refund of R1749.41 into your bank account. The funds should have reflected by now.
Please double check you balance and banks statements to ensure it has reflected on your side.
We sincerely apologize for the kind of service that you got from one of representatives.
We can confirm that we have taken the necessary steps to ensure that it will not happen again.
Thanks
The Wonga Team.
Thank-you for your patience while we were investigating.
We have reviewed your account and can confirm that we have already processed a refund of R1749.41 into your bank account. The funds should have reflected by now.
Please double check you balance and banks statements to ensure it has reflected on your side.
We sincerely apologize for the kind of service that you got from one of representatives.
We can confirm that we have taken the necessary steps to ensure that it will not happen again.
Thanks
The Wonga Team.