Bad customer service

Item: Wonga
Rating: 1
Author: Gunner J

I was late with my payment and made an eft to settle the loan.A few hours later the debit order ran.This was on Saturday 24 February 2024.Today after 6 calls and 2 emails I still havent received any confirmation when i would be refunded.

Helpful (0)

Replies (3)

Wonga's replyOfficial

28 Feb 2024, 14:24

Hi Gunner,

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please provide us with your registered name and surname so that we can review your account and revert with feedback.

Thanks,

The Wonga Team.

Wonga's reply28 Feb 2024, 14:24

Official

Gunner J's updateReviewer Update

04 Mar 2024, 06:09

Payment was refunded.Thank you!

Gunner J's update04 Mar 2024, 06:09

Reviewer Update

Payment was refunded.Thank you!

Wonga's replyOfficial

04 Mar 2024, 12:09

Hi Gunner,

Thank you for the feedback.

We are pleased to learn that the refund was processed successfully.

Thanks,The Wonga Team.

Wonga's reply04 Mar 2024, 12:09

Official

Hi Gunner,

Thank you for the feedback.

We are pleased to learn that the refund was processed successfully.

Thanks,The Wonga Team.