BW
Bryan W

1 reviews | Active since Apr 2022

20 Apr 2022, 06:31

Bad customer service and time estimation

I app**** for a loan last week got approved did debi check and everything said the cash will be in my account in 24-42 hours and still nothing even tried to email them twice but no response

0
Replies (3)
Wonga
Wonga's reply20 Apr 2022, 07:32
Official
Hi Bryan,

We humbly apologize for any inconvenience caused.

We can confirm that the funds is currently on it's way to your account.

It takes 24-48 working hours for the funds to reflect.

Unfortunately we do not fund weekends or public holidays.

Thank you for your patience.

The Wonga Team. 

Best regards,

BW
Bryan W's update20 Apr 2022, 14:00
Reviewer Update
As i said i app**** and got accepted last week
Wonga
Wonga's reply20 Apr 2022, 14:34
Official
Hi Bryan,

Thank you for your response.

We can confirm that you have app**** on the 15th which was a public holiday,

as previously advised we do on fund on public holidays or weekends.

We can confirm that there is a delay with the funding,

but our technical team is currently trying to resolve it as soon as possible.

Thank you for your patience.

The Wonga Team. 

Best regards,