MM
Montell M
1 reviews | Active since Dec 2020
13 Oct 2021, 15:45
Bad Customer Service.
Not me having the same issue as previous time AGAIN! So, I decided settle my loan early, the previous time I made use of the OZOW method. That takes 72 for funds to clear and closing of the account. They advised to do an EFT then it will allocate automatically using my ID number. So I made an immediate payment to Wonga using my ID number. Called in to know if they received the funds, guess what they advised it takes 72 hours. Wow!
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Wonga's replyOfficial
13 Oct 2021, 16:22Hi Montell,
We humbly apologize for any inconvenience caused.
We can confirm that your manual payment is in the process of being
automatically allocated as the correct reference was used.
All payments, whether it be via EFT, Manually, Easy Pay or OWZOW,
can take 24-72 working hours to be allocated.
As per the proof of payment you emailed, the payment was made yesterday.
Once your manual payment updates, will we issue you with a
paid up letter and send an update request to all credit bureaus to have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that your manual payment is in the process of being
automatically allocated as the correct reference was used.
All payments, whether it be via EFT, Manually, Easy Pay or OWZOW,
can take 24-72 working hours to be allocated.
As per the proof of payment you emailed, the payment was made yesterday.
Once your manual payment updates, will we issue you with a
paid up letter and send an update request to all credit bureaus to have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply13 Oct 2021, 16:22
Official
Hi Montell,
We humbly apologize for any inconvenience caused.
We can confirm that your manual payment is in the process of being
automatically allocated as the correct reference was used.
All payments, whether it be via EFT, Manually, Easy Pay or OWZOW,
can take 24-72 working hours to be allocated.
As per the proof of payment you emailed, the payment was made yesterday.
Once your manual payment updates, will we issue you with a
paid up letter and send an update request to all credit bureaus to have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that your manual payment is in the process of being
automatically allocated as the correct reference was used.
All payments, whether it be via EFT, Manually, Easy Pay or OWZOW,
can take 24-72 working hours to be allocated.
As per the proof of payment you emailed, the payment was made yesterday.
Once your manual payment updates, will we issue you with a
paid up letter and send an update request to all credit bureaus to have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.