JC
Jerome C
1 reviews | Active since Jan 2020
20 Feb 2023, 10:52
Bad customer service
This company as put me into arrears just because they system failed now I am having a problem. I called them 5 times to solve this but nothing as be done.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
20 Feb 2023, 12:21Hi Jerome,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and
can confirm that your account is not in arrears.
Can you please confirm where your account reflects in arrears as we have checked
all the systems we work on and your account does not reflect in arrears.
Your response will be highly appreciated.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and
can confirm that your account is not in arrears.
Can you please confirm where your account reflects in arrears as we have checked
all the systems we work on and your account does not reflect in arrears.
Your response will be highly appreciated.
Kind regards,
The Wonga Team.
Wonga's reply20 Feb 2023, 12:21
Official
Hi Jerome,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and
can confirm that your account is not in arrears.
Can you please confirm where your account reflects in arrears as we have checked
all the systems we work on and your account does not reflect in arrears.
Your response will be highly appreciated.
Kind regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and
can confirm that your account is not in arrears.
Can you please confirm where your account reflects in arrears as we have checked
all the systems we work on and your account does not reflect in arrears.
Your response will be highly appreciated.
Kind regards,
The Wonga Team.
JC
Jerome C's updateReviewer Update
20 Feb 2023, 13:08Hi please look into how many timesi called In and look at the case that as been logged with your team please call me ***. I even sent a credit report from my side
JC
Jerome C's update20 Feb 2023, 13:08
Reviewer Update
Hi please look into how many timesi called In and look at the case that as been logged with your team please call me ***. I even sent a credit report from my side
Wonga's replyOfficial
20 Feb 2023, 13:50Hi Jerome,
Thank you for your response.
As per our telephonic conversation,
we can confirm that your account has been escalated and a response will
be provided to your within 24 hours.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that your account has been escalated and a response will
be provided to your within 24 hours.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Feb 2023, 13:50
Official
Hi Jerome,
Thank you for your response.
As per our telephonic conversation,
we can confirm that your account has been escalated and a response will
be provided to your within 24 hours.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that your account has been escalated and a response will
be provided to your within 24 hours.
Thank you for your patience.
The Wonga Team.