TM
Tasia M
1 reviews | Active since Jan 2022
16 Nov 2022, 12:36
BAD CUSTOMER SERVICE
I settled my loan account with Wonga in mid-October and they still debited my bank account at the end of the month. I sent an e-mail to their customer care e-mail address and to date, I haven't received a response. I called the customer care line and that was a fruitless call that ended up with being told that I must send proof of payment, which I did with numerous other follow-up emails that I haven't received a response to. I have been sent from pillar to post with the Wonga team not coming to the party. I will be reversing and canceling their debit order cause clearly they want to enrich themselves with my money!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
16 Nov 2022, 14:35Hi Allister,
We sincerely apologize for the inconvenience caused.
We can confirm that we have received your proof of payment.
Your account has been escalated to our finance team to have your payment allocated.
Once the payment has been allocated and there is a credit balance on your account,
your account will be refunded.
Please allow up to 72 working hours for the payment to be allocated.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we have received your proof of payment.
Your account has been escalated to our finance team to have your payment allocated.
Once the payment has been allocated and there is a credit balance on your account,
your account will be refunded.
Please allow up to 72 working hours for the payment to be allocated.
Thank you for your patience.
The Wonga Team.
Wonga's reply16 Nov 2022, 14:35
Official
Hi Allister,
We sincerely apologize for the inconvenience caused.
We can confirm that we have received your proof of payment.
Your account has been escalated to our finance team to have your payment allocated.
Once the payment has been allocated and there is a credit balance on your account,
your account will be refunded.
Please allow up to 72 working hours for the payment to be allocated.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that we have received your proof of payment.
Your account has been escalated to our finance team to have your payment allocated.
Once the payment has been allocated and there is a credit balance on your account,
your account will be refunded.
Please allow up to 72 working hours for the payment to be allocated.
Thank you for your patience.
The Wonga Team.
TM
Tasia M's updateReviewer Update
17 Nov 2022, 13:34Thank you for your reply, I’ll be checking my account once the 72 hours lapses because this is what I was told last week when I enquired over the phone but hopefully this time around something will suffice.
TM
Tasia M's update17 Nov 2022, 13:34
Reviewer Update
Thank you for your reply, I’ll be checking my account once the 72 hours lapses because this is what I was told last week when I enquired over the phone but hopefully this time around something will suffice.
Wonga's replyOfficial
17 Nov 2022, 18:28Hi Allister,
Thank you for your response.
As per our conversation,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward the correct proof of payment.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our conversation,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward the correct proof of payment.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Nov 2022, 18:28
Official
Hi Allister,
Thank you for your response.
As per our conversation,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward the correct proof of payment.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our conversation,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward the correct proof of payment.
Thank you for your patience.
The Wonga Team.
TM
Tasia M's updateReviewer Update
23 Nov 2022, 13:46Good day,
The 72 hrs have lapsed and my account still hasn't been updated with the payment that was made by Nedbank. I received a call from one of your team members on the 17th who then said she will call me back on Monday the 20th, but she never did. I tried calling your call center but that attempt failed dismally.
Please kindly note that I spoke to Nedbank on the 18th of November and they advised that payment was made on the 10th of Oct with the reference number being my ID number, therefore kindly have ABSA (Your merchant) to track that payment for you so that this matter can be laid to rest.
I am tired of the back-and-forth, I have always had a great relationship with Wonga. I don't know what seems to be the problem now and why it is so hard for you to track this payment when the reference is my ID number.
You will be debiting my account again on payday which will result in an overpayment, and I suspect it will be another back-and-forth trying to get a refund from you guys.
This is honestly tiring and has gone on for too long!
The 72 hrs have lapsed and my account still hasn't been updated with the payment that was made by Nedbank. I received a call from one of your team members on the 17th who then said she will call me back on Monday the 20th, but she never did. I tried calling your call center but that attempt failed dismally.
Please kindly note that I spoke to Nedbank on the 18th of November and they advised that payment was made on the 10th of Oct with the reference number being my ID number, therefore kindly have ABSA (Your merchant) to track that payment for you so that this matter can be laid to rest.
I am tired of the back-and-forth, I have always had a great relationship with Wonga. I don't know what seems to be the problem now and why it is so hard for you to track this payment when the reference is my ID number.
You will be debiting my account again on payday which will result in an overpayment, and I suspect it will be another back-and-forth trying to get a refund from you guys.
This is honestly tiring and has gone on for too long!
TM
Tasia M's update23 Nov 2022, 13:46
Reviewer Update
Good day,
The 72 hrs have lapsed and my account still hasn't been updated with the payment that was made by Nedbank. I received a call from one of your team members on the 17th who then said she will call me back on Monday the 20th, but she never did. I tried calling your call center but that attempt failed dismally.
Please kindly note that I spoke to Nedbank on the 18th of November and they advised that payment was made on the 10th of Oct with the reference number being my ID number, therefore kindly have ABSA (Your merchant) to track that payment for you so that this matter can be laid to rest.
I am tired of the back-and-forth, I have always had a great relationship with Wonga. I don't know what seems to be the problem now and why it is so hard for you to track this payment when the reference is my ID number.
You will be debiting my account again on payday which will result in an overpayment, and I suspect it will be another back-and-forth trying to get a refund from you guys.
This is honestly tiring and has gone on for too long!
The 72 hrs have lapsed and my account still hasn't been updated with the payment that was made by Nedbank. I received a call from one of your team members on the 17th who then said she will call me back on Monday the 20th, but she never did. I tried calling your call center but that attempt failed dismally.
Please kindly note that I spoke to Nedbank on the 18th of November and they advised that payment was made on the 10th of Oct with the reference number being my ID number, therefore kindly have ABSA (Your merchant) to track that payment for you so that this matter can be laid to rest.
I am tired of the back-and-forth, I have always had a great relationship with Wonga. I don't know what seems to be the problem now and why it is so hard for you to track this payment when the reference is my ID number.
You will be debiting my account again on payday which will result in an overpayment, and I suspect it will be another back-and-forth trying to get a refund from you guys.
This is honestly tiring and has gone on for too long!
TM
Tasia M's updateReviewer Update
23 Nov 2022, 13:47Also, Nedbank advised that the proof of payment that I forwarded to you is correct so please, track this payment on your side and allocate it accordingly!
TM
Tasia M's update23 Nov 2022, 13:47
Reviewer Update
Also, Nedbank advised that the proof of payment that I forwarded to you is correct so please, track this payment on your side and allocate it accordingly!
Wonga's replyOfficial
24 Nov 2022, 15:26Hi Allister,
Thank you for your response.
As per our conversation today,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward payment receipt
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our conversation today,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward payment receipt
Thank you for your patience.
The Wonga Team.
Wonga's reply24 Nov 2022, 15:26
Official
Hi Allister,
Thank you for your response.
As per our conversation today,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward payment receipt
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As per our conversation today,
we can confirm that your account has been escalated to our finance team
and they have advised that the details on the proof of payment is incorrect.
Please go to your nearest Nedbank and advise them to forward payment receipt
Thank you for your patience.
The Wonga Team.