GM
Godfrey M

1 reviews | Active since Sept 2011

27 Mar 2017, 16:01

Bad Customer Service

<p>The matter is concerning the ID mentioned above. I have been contacting Wonga and LGR Attorneys which both are failing to come back to me since last year. I was paying LGR Attorneys and contacted them of the due balance. I was told that the account went back to Wonga.</p> <p>During October 2016 I received an email from Wonga saying I can now borrow money, the application was declined. On 20 March 2017 I then contacted Wonga and I was told that my account is with LGR Attorneys. I have contacted LGR on the same date which they told me they don't have the account.</p> <p>The reason behind all this exercise to get the balance to pay, is to avoid the penalties at a later stage surfacing after decades to an amount I don't even know.</p> <p>I will be so glad if the matter can be attended to as soon as possible.</p>

0
Replies (3)
Wonga
Wonga's reply28 Mar 2017, 11:50
Official

Hi Godfrey

Thanks so much for chatting with Carl. He is currently working with you to resolve all the issues.

He has assured us that he will keep you posted along the way.

We apologize for any inconvenience caused - it is not the Wonga way and we will do all we can to rectify the situation. Your custom is very important to us.

Thank you

The Wonga Team

GM
Godfrey M's update29 Mar 2017, 07:40
Reviewer Update

Thanks for the prompt response. Hope I will be kept in post...

Wonga
Wonga's reply29 Mar 2017, 08:59
Official

Thank you so much for the feedback. Much appreciated