DR
Dineo R
1 reviews | Active since Jan 2019
29 Mar 2022, 11:03
Bad customer care
It is disappointing how WONGA claimed to have accepted my application and I approved the debit check and the promised money was never paid in my account. No email from customer care was ever responded and the live chat act as if they assisting you just only to send an email of query solved ith nothing solved.
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
29 Mar 2022, 11:15Hi Dineo,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2022, 11:15
Official
Hi Dineo,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
DR
Dineo R's updateReviewer Update
29 Mar 2022, 11:20***
I just received another email saying my issue is resolved for customer care. Resolved how?
I just received another email saying my issue is resolved for customer care. Resolved how?
DR
Dineo R's update29 Mar 2022, 11:20
Reviewer Update
***
I just received another email saying my issue is resolved for customer care. Resolved how?
I just received another email saying my issue is resolved for customer care. Resolved how?
DR
Dineo R's updateReviewer Update
29 Mar 2022, 11:21Seems like your customer care is only there to mark issues as resolved without even contacting the customer
DR
Dineo R's update29 Mar 2022, 11:21
Reviewer Update
Seems like your customer care is only there to mark issues as resolved without even contacting the customer
Wonga's replyOfficial
29 Mar 2022, 11:32Hi Dineo,
Thank you for the response.
We can confirm that you loan application has been cancelled
due to no response on your mandate.
Your bank hasn't gotten back to us with the approved mandate.
Kindly re-apply and as soon you have uploaded your documents,
you may contact our contact center and they will be happy to complete the application
whilst you on the line.
Thank you for your patience.
The Wonga Team.
Thank you for the response.
We can confirm that you loan application has been cancelled
due to no response on your mandate.
Your bank hasn't gotten back to us with the approved mandate.
Kindly re-apply and as soon you have uploaded your documents,
you may contact our contact center and they will be happy to complete the application
whilst you on the line.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2022, 11:32
Official
Hi Dineo,
Thank you for the response.
We can confirm that you loan application has been cancelled
due to no response on your mandate.
Your bank hasn't gotten back to us with the approved mandate.
Kindly re-apply and as soon you have uploaded your documents,
you may contact our contact center and they will be happy to complete the application
whilst you on the line.
Thank you for your patience.
The Wonga Team.
Thank you for the response.
We can confirm that you loan application has been cancelled
due to no response on your mandate.
Your bank hasn't gotten back to us with the approved mandate.
Kindly re-apply and as soon you have uploaded your documents,
you may contact our contact center and they will be happy to complete the application
whilst you on the line.
Thank you for your patience.
The Wonga Team.
DR
Dineo R's updateReviewer Update
29 Mar 2022, 11:35Contact them on which number.
I have approved the debit check log time ago
I have approved the debit check log time ago
DR
Dineo R's update29 Mar 2022, 11:35
Reviewer Update
Contact them on which number.
I have approved the debit check log time ago
I have approved the debit check log time ago
Wonga's replyOfficial
29 Mar 2022, 11:42Hi Dineo,
Thank you for the response.
You can contact them on ***or email on ***
Thank you for your patience.
The Wonga Team.
Thank you for the response.
You can contact them on ***or email on ***
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2022, 11:42
Official
Hi Dineo,
Thank you for the response.
You can contact them on ***or email on ***
Thank you for your patience.
The Wonga Team.
Thank you for the response.
You can contact them on ***or email on ***
Thank you for your patience.
The Wonga Team.
DR
Dineo R's updateReviewer Update
29 Mar 2022, 11:50This is so disappointing
Please email me the contact details
On ***
The information is stared.
Please email me the contact details
On ***
The information is stared.
DR
Dineo R's update29 Mar 2022, 11:50
Reviewer Update
This is so disappointing
Please email me the contact details
On ***
The information is stared.
Please email me the contact details
On ***
The information is stared.
Wonga's replyOfficial
29 Mar 2022, 12:19Hi Dineo,
Thank you for the response.
We will further liaise with you via our email platform.
Our customer care team will be sending you an email shortly.
Thank you for your patience.
The Wonga Team.
Thank you for the response.
We will further liaise with you via our email platform.
Our customer care team will be sending you an email shortly.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2022, 12:19
Official
Hi Dineo,
Thank you for the response.
We will further liaise with you via our email platform.
Our customer care team will be sending you an email shortly.
Thank you for your patience.
The Wonga Team.
Thank you for the response.
We will further liaise with you via our email platform.
Our customer care team will be sending you an email shortly.
Thank you for your patience.
The Wonga Team.