TM
Themba M
1 reviews | Active since Mar 2014
11 Jun 2021, 17:32
Bad credit provider
Payment was processed but account was handed over to collectors. No attempts to contact me were made and no SMS notification sent. Bank confirmed payment has been processed. I've tried calling numerous times and sent numerous e-mail to no avail. Its like the company is run by bots, only sending automated messages. Very bad customer service and they are nowhere to be found when assistance is needed
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Replies (1)
Wonga's replyOfficial
14 Jun 2021, 08:28Hi Themba,
We humbly apologize for any inconvenience caused,
Our contact center is experiencing very high volumes and will attend to your emails.
We have investigated what transpired on your Wonga account and can confirm that
your payment made on the 31st of May is reflecting and has updated on your Wonga account.
We have requested that our finance team emails you a detailed statement of account that
shows the payment made to Wonga.
Your details has updated and we can confirm that your current updated balance is
R1237.36.
Wonga does not do internal collections and works with debt collections agencies
that does the collections on behalf of Wonga.
Due to your Wonga account being out of term your account is now
being managed by our debt collections agency.
Once again, we're so sorry for the delay in responses.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused,
Our contact center is experiencing very high volumes and will attend to your emails.
We have investigated what transpired on your Wonga account and can confirm that
your payment made on the 31st of May is reflecting and has updated on your Wonga account.
We have requested that our finance team emails you a detailed statement of account that
shows the payment made to Wonga.
Your details has updated and we can confirm that your current updated balance is
R1237.36.
Wonga does not do internal collections and works with debt collections agencies
that does the collections on behalf of Wonga.
Due to your Wonga account being out of term your account is now
being managed by our debt collections agency.
Once again, we're so sorry for the delay in responses.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply14 Jun 2021, 08:28
Official
Hi Themba,
We humbly apologize for any inconvenience caused,
Our contact center is experiencing very high volumes and will attend to your emails.
We have investigated what transpired on your Wonga account and can confirm that
your payment made on the 31st of May is reflecting and has updated on your Wonga account.
We have requested that our finance team emails you a detailed statement of account that
shows the payment made to Wonga.
Your details has updated and we can confirm that your current updated balance is
R1237.36.
Wonga does not do internal collections and works with debt collections agencies
that does the collections on behalf of Wonga.
Due to your Wonga account being out of term your account is now
being managed by our debt collections agency.
Once again, we're so sorry for the delay in responses.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused,
Our contact center is experiencing very high volumes and will attend to your emails.
We have investigated what transpired on your Wonga account and can confirm that
your payment made on the 31st of May is reflecting and has updated on your Wonga account.
We have requested that our finance team emails you a detailed statement of account that
shows the payment made to Wonga.
Your details has updated and we can confirm that your current updated balance is
R1237.36.
Wonga does not do internal collections and works with debt collections agencies
that does the collections on behalf of Wonga.
Due to your Wonga account being out of term your account is now
being managed by our debt collections agency.
Once again, we're so sorry for the delay in responses.
Thank you for your patience.
The Wonga Team.
Best regards,