Bad bad service

Item: Wonga
Rating: 1
Author: Rikus P

I took out a loan of R4000 over 6 months. I paid 2 installments by debit order, then came into some money and paid the balance via their website. I have sent proof of payment, and they have acknowledged receipt and said they will "escalate it to our finance Dept." This was a week ago. After 7 days, it's still not updated and in 3 days my debit order goes off. If I reverse the debit order they blacklist me. How unfair is this? They got all their money a week ago already. Rikus Potgieter **********

Helpful (0)

Replies (3)

Wonga's replyOfficial

12 Sept 2018, 08:46

Hi Rikus,

Thank you for bringing this to our attention.

We're sorry that your account has not been updated.

Thank you for chatting with Sonja.

We assure you that we will resolve this issue for you.

Thank You

The Wonga Team

Best regards,

Wonga's reply12 Sept 2018, 08:46

Official

Hi Rikus,

Thank you for bringing this to our attention.

We're sorry that your account has not been updated.

Thank you for chatting with Sonja.

We assure you that we will resolve this issue for you.

Thank You

The Wonga Team

Best regards,

Rikus P's updateReviewer Update

13 Sept 2018, 22:21

Quick response and solution to the problem. Faith and trust restored. We all make mistakes. It's how we act to rectify them that matters.

Rikus P's update13 Sept 2018, 22:21

Reviewer Update

Quick response and solution to the problem. Faith and trust restored. We all make mistakes. It's how we act to rectify them that matters.

Wonga's replyOfficial

14 Sept 2018, 08:20

Hi Rikus,

We're thrilled that we could resolve your issue.

Thanks for re-rating our service.

Have a great day.

The Wonga Team

Best regards,

Wonga's reply14 Sept 2018, 08:20

Official

Hi Rikus,

We're thrilled that we could resolve your issue.

Thanks for re-rating our service.

Have a great day.

The Wonga Team

Best regards,