1 reviews | Active since Nov 2022
BAD BAD BAD BAD BAD BAD BAD
I had a loan with WONGA, it was paid back on the 28th of October 2022 and with interest as well as per a debicheck. Yesterday Suddenly there was an amount of R786 deducted from my account with the reference of WONGA. This was unauthorized as I already paid up the loan. I even took a screenshot of my account that shows that it is now on R0.00. I have sent Numerous emails for them to pay me my money back. I have a daughter that is 20 months old and just taking almost R800 from me is unfair!! especially after I settled my account with you. You are very quick to call and sms everyone once they owe you money but once you deduct and don't stop suddenly none of your lines are working and no one knows how to answer an email!! this is unacceptable!! You need to REFUND ME ASAP!!! I need that money to get things for my daughter that she needs!! This is awful services!!!! Customer care??? there is no such Thing!!!
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
The email address that you may forward your ID number and your query to is
collections @ wonga.co.za.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
The email address that you may forward your ID number and your query to is
collections @ wonga.co.za.
Thank you for your patience.
The Wonga Team.
We're so sorry for the inconvenience caused.
Please use our alternative email address ***
and we will assist you and resolve your complaint via our email platform.
Please allow us to investigate what transpired on your account and we will feed back
to you once our investigation is concluded.
Due to Wonga being strict on their security measures,
we require you to please confirm your details.
Once we receive your email,
will we feed back to you with a resolution.
Thank you for y our patience.
The Wonga Team.
We're so sorry for the inconvenience caused.
Please use our alternative email address ***
and we will assist you and resolve your complaint via our email platform.
Please allow us to investigate what transpired on your account and we will feed back
to you once our investigation is concluded.
Due to Wonga being strict on their security measures,
we require you to please confirm your details.
Once we receive your email,
will we feed back to you with a resolution.
Thank you for y our patience.
The Wonga Team.
Thank you for your response.
Can you please email us on customercare @ wonga.co.za.
Kind regards,
The Wonga Team
Thank you for your response.
Can you please email us on customercare @ wonga.co.za.
Kind regards,
The Wonga Team