1 reviews | Active since Jan 2017

24 May 2019, 11:20

Bad bad bad

So I had missed a payment to which I then made arrangement to repay, later after the payment they then called again to notify that there's still an outstanding amount( I dont understand how) nevertheless I agree to them debiting, however they say its failing yet i have funds in my account.so now a lady called promised to send account details till now im still awaiting...what makes me angry is that i had received so many calls regarding arrangement and yet still fail???now u tell me i have to pay intrest accrued

0
Replies (2)
Wonga
Wonga's reply24 May 2019, 11:40
Official
Hi Mphowza,

We're sorry to hear about your experience.

This is certainly not the Wonga-way. 

Kindly send us a private message with your ID and contact number so we can contact you and investigate this issue.

Thank You
The Wonga Team

Best regards,

Wonga
Wonga's reply27 May 2019, 14:43
Official
Hi Mphowza,

We have still not received your details so we can investigate this issue.

Your complaint resolution is important to us.

Kindly send us a private message with your ID and contact number so we can contact you and investigate this issue.

Thank You
The Wonga Team 

Best regards,