ND
Nthabiseng D
1 reviews | Active since Oct 2017
25 May 2022, 09:26
BAD ATTITUDE FROM SINDISWA
Please process my refund urgently firstly and secondly you need to train Sindiswa from the call center she not know what customer service is and how to be professional. when I called in with regards to my refund she was rude, very impatient and had bad attitude towards even after I made her aware of her behavior she did not even apologize. I asked to speak to her team leader she told me Sarfaras is working from home she will give her my details but Sarfaras might not call me so I should not expect the call. when I asked for their surnames she told me she is not OBLIGATED to give me her surname.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
25 May 2022, 10:28Hi Nthabiseng,
We sincerely apologize for the inconvenience caused.
We can assure you that is not the Wonga way and we can confirm that
you are a valued customer.
We will extract the call and we will take the matter up internally,
and will provide coaching to the agent that assisted you.
We require you to please confirm your ID number and
we will immediately escalate your account to our finance team to have the
payment manually allocated and once both payments updates, will
we log an urgent refund to be processed.
Thank you for your patience and once again we humbly apologize for the
inconvenience caused.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can assure you that is not the Wonga way and we can confirm that
you are a valued customer.
We will extract the call and we will take the matter up internally,
and will provide coaching to the agent that assisted you.
We require you to please confirm your ID number and
we will immediately escalate your account to our finance team to have the
payment manually allocated and once both payments updates, will
we log an urgent refund to be processed.
Thank you for your patience and once again we humbly apologize for the
inconvenience caused.
The Wonga Team.
Wonga's reply25 May 2022, 10:28
Official
Hi Nthabiseng,
We sincerely apologize for the inconvenience caused.
We can assure you that is not the Wonga way and we can confirm that
you are a valued customer.
We will extract the call and we will take the matter up internally,
and will provide coaching to the agent that assisted you.
We require you to please confirm your ID number and
we will immediately escalate your account to our finance team to have the
payment manually allocated and once both payments updates, will
we log an urgent refund to be processed.
Thank you for your patience and once again we humbly apologize for the
inconvenience caused.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can assure you that is not the Wonga way and we can confirm that
you are a valued customer.
We will extract the call and we will take the matter up internally,
and will provide coaching to the agent that assisted you.
We require you to please confirm your ID number and
we will immediately escalate your account to our finance team to have the
payment manually allocated and once both payments updates, will
we log an urgent refund to be processed.
Thank you for your patience and once again we humbly apologize for the
inconvenience caused.
The Wonga Team.
ND
Nthabiseng D's updateReviewer Update
25 May 2022, 10:38hi
my ID ***
TX
N
my ID ***
TX
N
ND
Nthabiseng D's update25 May 2022, 10:38
Reviewer Update
hi
my ID ***
TX
N
my ID ***
TX
N
Wonga's replyOfficial
25 May 2022, 12:43Hi Nthabiseng,
Thank you for your response.
We can confirm that our finance team has logged for an urgent refund
to be processed into your bank account.
The full amount that was debited will be refunded and your canceled loan
will be closed.
Thank you for your patience,
The Wonga Team.
Thank you for your response.
We can confirm that our finance team has logged for an urgent refund
to be processed into your bank account.
The full amount that was debited will be refunded and your canceled loan
will be closed.
Thank you for your patience,
The Wonga Team.
Wonga's reply25 May 2022, 12:43
Official
Hi Nthabiseng,
Thank you for your response.
We can confirm that our finance team has logged for an urgent refund
to be processed into your bank account.
The full amount that was debited will be refunded and your canceled loan
will be closed.
Thank you for your patience,
The Wonga Team.
Thank you for your response.
We can confirm that our finance team has logged for an urgent refund
to be processed into your bank account.
The full amount that was debited will be refunded and your canceled loan
will be closed.
Thank you for your patience,
The Wonga Team.