SD
Siphesihle D
1 reviews | Active since Dec 2018
21 Dec 2021, 22:40
Bab service
I app**** for a loan it was approved twice cause the 1st one expired cause I didn’t get a message for De*****eck mandate on my FNB app when I call them no answer when email them no response when I chat to them on live chat from the website no one is able to assist since from last week no has responded to my email
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Replies (3)0
Replies (3)
Wonga's replyOfficial
22 Dec 2021, 10:01Hi Siphesihle,
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
Wonga's reply22 Dec 2021, 10:01
Official
Hi Siphesihle,
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that the Debi check Mandate is a banking feature
and it needs to be taken up with your bank.
We can confirm that your application status is reflecting as
"Mandate Request Sent" meaning the mandate request is pending
Approval via a text, internet or cellphone banking.
If the mandate is not visible, you need to take it up with FNB as
your Wonga loan will not be finalized until the mandate is accepted.
Thank you for your patience.
The Wonga Team.
SD
Siphesihle D's updateReviewer Update
22 Dec 2021, 10:33 This is the response I got from FNB they told me to ask you to resend the request but anyway this is been happening since last week going front and back between wonga and FNB
FNB response:Kindly note that if the Debi-check mandate is not reflecting on the app, there is nothing we can do on our side.
FNB response:Kindly note that if the Debi-check mandate is not reflecting on the app, there is nothing we can do on our side.
SD
Siphesihle D's update22 Dec 2021, 10:33
Reviewer Update
This is the response I got from FNB they told me to ask you to resend the request but anyway this is been happening since last week going front and back between wonga and FNB
FNB response:Kindly note that if the Debi-check mandate is not reflecting on the app, there is nothing we can do on our side.
FNB response:Kindly note that if the Debi-check mandate is not reflecting on the app, there is nothing we can do on our side.
Wonga's replyOfficial
22 Dec 2021, 11:07Hi Siphesihle,
Thank you for your response.
We can confirm a Debi Check Mandate is a banking feature and not a feature at Wonga.
It is an option that needs to be Approved and gives the creditor the option
to create a debit order that is mandatory.
Please take it up directly with FNB as Wonga has sent the mandate.
Kind Regards
The Wonga Team.
Thank you for your response.
We can confirm a Debi Check Mandate is a banking feature and not a feature at Wonga.
It is an option that needs to be Approved and gives the creditor the option
to create a debit order that is mandatory.
Please take it up directly with FNB as Wonga has sent the mandate.
Kind Regards
The Wonga Team.
Wonga's reply22 Dec 2021, 11:07
Official
Hi Siphesihle,
Thank you for your response.
We can confirm a Debi Check Mandate is a banking feature and not a feature at Wonga.
It is an option that needs to be Approved and gives the creditor the option
to create a debit order that is mandatory.
Please take it up directly with FNB as Wonga has sent the mandate.
Kind Regards
The Wonga Team.
Thank you for your response.
We can confirm a Debi Check Mandate is a banking feature and not a feature at Wonga.
It is an option that needs to be Approved and gives the creditor the option
to create a debit order that is mandatory.
Please take it up directly with FNB as Wonga has sent the mandate.
Kind Regards
The Wonga Team.