1 reviews | Active since May 2021
:-(
I have always had good service from this company. Until I tried to buy a house recently and was notified that they had handed me over to attorneys (for a loan I made in 2019) which I had no notice of. I checked all my bank statements and saw that they had debited my account monthly and to me knowledge I could not owe them any money.
When I contacted them I was referred to the attorneys, who in turn also seemed like they were unaware of my account status and have since then not gotten back to me with any info on why or even for how much R I am listed on ITC.
I find this unusual for Wonga. I have dealt with them many times over the last few years, and never had any troubles. It now seems that my home loan application is denied because neither is willing to help me resolve this issue.
Very dissapointed
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
your account has been flagged that you are under debt review and the
required documentation has been attached to your account.
If you are no longer under debt review we require you to please email us
your 17.W or clearance certificate to unflag your account and
resolve your query.
Please email us your documents to ***.
We can confirm that there is a balance on your account that is
due to Wonga.
Once you settle your loan, will we issue you with a paid up letter
and send an update request to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm
your account has been flagged that you are under debt review and the
required documentation has been attached to your account.
If you are no longer under debt review we require you to please email us
your 17.W or clearance certificate to unflag your account and
resolve your query.
Please email us your documents to ***.
We can confirm that there is a balance on your account that is
due to Wonga.
Once you settle your loan, will we issue you with a paid up letter
and send an update request to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.