***** at Wonga

I am very disappointed!! Been using wonga loans for years, and everything was smooth and easy; up until recently when I settled the balance using the app. They debited my account the monthly instalment the following month. I request for a refund and they credited my account with R223 short, when I do a follow up they say I should have called them first to confirm the balance before I settle, yet this was never communicated to me initially!! No clause on their contract that speaks to this confirmation”. There’s no reliability between their app figures and their system!! And this is doggy.