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Sarally S

1 reviews | Active since Apr 2010

27 Nov 2020, 10:13

Appalling Service

I have paid up my Wonga account as per the Settlement Letter received. I have to date not received any Paid up letter nor has my credit profile been updated. Every time I send an email or call I get no further feedback.

0
Replies (5)
Wonga
Wonga's reply27 Nov 2020, 10:26
Official
Hi Sarally,

We're so sorry for any inconvenience caused.

We can assure you that is not the Wonga way!

Please send us a private message with your ID number and we 

will investigate why a paid up letter was not sent.

We will escalated your account to all credit bureaus to have 

your ITC record updated.

Thank you for your patience.

The Wonga Team.
SS
Sarally S's update27 Nov 2020, 10:28
Reviewer Update
Good day, I have sent multiple emails to Wonga please let me which email address I need to send an email too?
Wonga
Wonga's reply27 Nov 2020, 11:18
Official
Hi Sarally, 

In order for us to assist you and resolve your query and complaint 

via this platform we require you 

to provide us with your ID number to access your account and 

start  our investigation process.

Our contact center is experiencing very high volumes and will attend 

to your emails shortly.

As soon as you confirm your details, will we gladly assist you 

and resolve your complaint.

Kind Regards 

The Wonga Team.


SS
Sarally S's update15 Dec 2020, 11:11
Reviewer Update
Good day,

Still waiting for an update?

Regards,
Sarally
Wonga
Wonga's reply15 Dec 2020, 11:45
Official
Hi Sarally, 

Thank you for your patience.

We can confirm that your paid up letter has been emailed 

to your registered email address and an update request has been 

sent to all credit bureaus to have your ITC profile updated.

Once again, Thank you for your patience.

The Wonga Team.