Appalling Experience – Wonga Took My Money After My Loan Was Paid Off

Wonga Took My Money After My Loan Was Paid Off

I am absolutely disgusted with the way Wonga has handled my account. I took out a loan in February, which was fully settled on 29 June 2025. Yet on 3 July 2025, Wonga debited my account AGAIN — after the loan was already paid in full.

It has now been more than a week, and I am still waiting for my money to be returned. Every time I contact them, I get the same meaningless responses: “It’s been escalated,” “The money has been released,” “It’s in process.” But there is no sign of my refund.

Meanwhile, I’ve had to spend more of my own money on airtime just to chase down what they wrongly took from me. The lack of accountability is infuriating. This isn’t just bad service — it’s unacceptable, *********, and feels like theft.

Wonga has shown zero urgency and even less respect for its customers. I will never use them again and I’ll be warning others to stay far away. Fix this immediately.