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Kath S

1 reviews | Active since Dec 2023

20 Dec 2023, 11:36

Appalling customer service from Wonga

I have sent several emails without any response. I have changed my email address and I am unable to access my account. There has been no response. I have emailed everyday. It seems that the wonga team only responds when a review is posted.

0
Replies (5)
Wonga
Wonga's reply20 Dec 2023, 12:18
Official
Hi  Kath 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 

Please provide us with your Name and Surname, ID Number and registered email address so that we can review your account and revert with feedback.
                                                                                                                                  
 
Thanks
The Wonga Team.

Best regards,

Wonga
Wonga's reply20 Dec 2023, 12:18
Official
Hi  Kath 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 

Please provide us with your Name and Surname, ID Number and registered email address so that we can review your account and revert with feedback.
                                                                                                                                  
 
Thanks
The Wonga Team.

Best regards,

Wonga
Wonga's reply20 Dec 2023, 12:18
Official
Hi  Kath 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 

Please provide us with your Name and Surname, ID Number and registered email address so that we can review your account and revert with feedback.
                                                                                                                                  
 
Thanks
The Wonga Team.

Best regards,

KS
Kath S's update20 Dec 2023, 12:22
Reviewer Update
Kubeshni Gounder
Old email address- ***
New email adress- ***
Id number ***
KS
Kath S's update20 Dec 2023, 13:16
Reviewer Update
I hope this is not a generic reply from the wonga team, and that I will be assisted