Angry and frustrated customer

Wonga loans is a mess ,had a loan with them last year and was paying monthly until i was retrenched and i was told to send retrenchement letters and other supporting documents and i did ,was told it takes almost a month to sort it out because of the backlock.....a month after i was told the insurance will pay it off until end of january ,now we in june i keep getting messages from them sayin i owe them how is that possible m tired of this company and its people telling me different stories....please assist