KM
Kagiso M
1 reviews | Active since Jun 2019
27 Jan 2021, 11:07
Angry and Frustated Consumer
I am so tired of Wonga Sa complained so much about i just cant anymore , was told to send through all the information and their internal people or manager will look into my matter whichbis dated 2018 and nothing has been done now m name is listed on ITC because of their incompetence and my Credit score is affected by this while their lives are going on as nothing has happened. They are so unprofessional from their call center or whatever they call to management even their makerting is in effective
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Replies (2)0
Replies (2)
Wonga's replyOfficial
27 Jan 2021, 15:45Hi Kagiso,
We're so sorry for any inconvenience caused.
We have reviewed your account and there is still an outstanding balance on
your loan. We have investigated all the correspondence that was made and
we can confirm that Wonga does not offer any insurance that
covers retrenchment. Wonga specializes in short term loans
and do not offer insurance as you are liable for the balance on your account.
Please let us know how we can assist you via this platform
and we can assure you that your Complaint will be will attended to as a matter
of urgency.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed your account and there is still an outstanding balance on
your loan. We have investigated all the correspondence that was made and
we can confirm that Wonga does not offer any insurance that
covers retrenchment. Wonga specializes in short term loans
and do not offer insurance as you are liable for the balance on your account.
Please let us know how we can assist you via this platform
and we can assure you that your Complaint will be will attended to as a matter
of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply27 Jan 2021, 15:45
Official
Hi Kagiso,
We're so sorry for any inconvenience caused.
We have reviewed your account and there is still an outstanding balance on
your loan. We have investigated all the correspondence that was made and
we can confirm that Wonga does not offer any insurance that
covers retrenchment. Wonga specializes in short term loans
and do not offer insurance as you are liable for the balance on your account.
Please let us know how we can assist you via this platform
and we can assure you that your Complaint will be will attended to as a matter
of urgency.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed your account and there is still an outstanding balance on
your loan. We have investigated all the correspondence that was made and
we can confirm that Wonga does not offer any insurance that
covers retrenchment. Wonga specializes in short term loans
and do not offer insurance as you are liable for the balance on your account.
Please let us know how we can assist you via this platform
and we can assure you that your Complaint will be will attended to as a matter
of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
KM
Kagiso M's updateReviewer Update
28 Jan 2021, 11:37You claim your calls are recorded but cannot trace back all the conversations i had with your people from customer care to cunsultants in 2018 i was advised about how the insurance would cover the remaining balance and every loan has insurance what happens when the person who takes a loan passes away who pays for it cause clearly they cant , if m able to pay 65 000 to nedbank to settle a loan why would i not pay 3000 rands like really hence i say this company is not a company everyone who works here its either they misinformed or they just doing as they please , i am also awaiting a response from the credit ombudsmen about this matter becauseit has messed my credit score rapidly.
KM
Kagiso M's update28 Jan 2021, 11:37
Reviewer Update
You claim your calls are recorded but cannot trace back all the conversations i had with your people from customer care to cunsultants in 2018 i was advised about how the insurance would cover the remaining balance and every loan has insurance what happens when the person who takes a loan passes away who pays for it cause clearly they cant , if m able to pay 65 000 to nedbank to settle a loan why would i not pay 3000 rands like really hence i say this company is not a company everyone who works here its either they misinformed or they just doing as they please , i am also awaiting a response from the credit ombudsmen about this matter becauseit has messed my credit score rapidly.