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KM
Karabo M

1 reviews | Active since Jan 2022

27 Oct 2023, 03:21

Angry!!

I have been attempting to contact you since the morning, but unfortunately, I have not received any response. My purpose for reaching out was to request a paid up letter. Regrettably, it appears that despite having settled the outstanding balance on their account, the system still indicates that I owe money from a month ago. I kindly request that you update your records promptly upon receipt of payment. Your current actions are adversely affecting our standing and reputation.

0
Replies (3)
Wonga
Wonga's reply27 Oct 2023, 09:31
Official
Hi Karabo

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

We have reviewed your account and can confirm that, we send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.

If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated.

Please keep in mind that Clearscore is not considered as a reliable credit report.

Please provide the account number of the loan that you would like to get a paid for and we will gladly email it to you.

Thanks
The Wonga Team.
KM
Karabo M's update27 Oct 2023, 09:51
Reviewer Update
As mentioned on my email, may you kindly email me a PUL(Paid Up Letter) on my email if possible asap
Wonga
Wonga's reply27 Oct 2023, 10:16
Official
 Hi Karabo

Thank-you for your message. 
If you do not have the account number for the loan in question, then we will send you a paid-up letter for your most recent paid-up loan. 
Please expect our email in the next 30min.

Thanks
The Wonga Team.