And Still Waiting

So I got a response and a call from Wonga - the day after I submitted my complaint and as always an apology was given and I was told how important this query is and how it will be sorted in no time,I was told it would take a week for my query to be investigated and still more than a week later not even a letter,call or email to let me know whether they are still looking into their claims that I owe them,the curtesy to just 'show' how important sorting this query out is to them...<br> <br> It's unacceptable that Companies are quick to hand over your details yet when they need to sort their mess out and clear your details they take as long as they feel it's ok without a mere curtesy call if it's taking longer than expected - talk about customer service