GD
Glenny D
1 reviews | Active since Dec 2021
30 Dec 2021, 08:54
Allocate My Payment!!!
Good day,
I made my payment 27/12/2021 via "instant EFT Ozow". At this point I was informed of a 48hr update period and now I am being informed of a further 72hr period which falls outside of the 48hr window?? This is ridiculous, if you know that Ozow is currently problematic then why have you not made the concerted effort to notify your clients as such? I would have done Easypay had I known I would be waiting till the New Year for this Loan to be off my name. Please refrain from using the Covid excuse as Wonga is quick to deduct their money due, there's no Covid delay with that and I don't see how we as your clients should suffer yet other institutes operating under the same conditions still manage to run and conduct their business smoothly and in a timely fashion.
Please allocate my payment as I'd like to be done at this point! And what's worse is I can't even get the damn paid up letter I urgently require even though I've provided proof of payment. I paid earlier due to a situation that requires me to have this loan off my name!
This is frustrating. I can't believe your company's customer care policy is NO SERVICE!! So far it has been 3 calls and numerous emails!
Helpful (0)
Replies (9)0
Replies (9)
Wonga's replyOfficial
30 Dec 2021, 09:52Hi Erin,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order to view what transpired on your account.
Thank you for your patience.
the Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order to view what transpired on your account.
Thank you for your patience.
the Wonga Team.
Best regards,
Wonga's reply30 Dec 2021, 09:52
Official
Hi Erin,
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order to view what transpired on your account.
Thank you for your patience.
the Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm your ID number in order to view what transpired on your account.
Thank you for your patience.
the Wonga Team.
Best regards,
GD
Glenny D's updateReviewer Update
30 Dec 2021, 10:00ID. ***
Name: Glenville David
Date of payment: 27/12/2021
Payment method: Ozow
***
Total Paid: R1653.35
Name: Glenville David
Date of payment: 27/12/2021
Payment method: Ozow
***
Total Paid: R1653.35
GD
Glenny D's update30 Dec 2021, 10:00
Reviewer Update
ID. ***
Name: Glenville David
Date of payment: 27/12/2021
Payment method: Ozow
***
Total Paid: R1653.35
Name: Glenville David
Date of payment: 27/12/2021
Payment method: Ozow
***
Total Paid: R1653.35
GD
Glenny D's updateReviewer Update
30 Dec 2021, 10:02I have responded privately, I trust that all will be resolved soonest. Thank you
GD
Glenny D's update30 Dec 2021, 10:02
Reviewer Update
I have responded privately, I trust that all will be resolved soonest. Thank you
GD
Glenny D's updateReviewer Update
30 Dec 2021, 12:23Good day,
Could you please provide me with an update and advise when my paid up letter will be provided. I just need my letter and could care less about anything else at this point please.
Could you please provide me with an update and advise when my paid up letter will be provided. I just need my letter and could care less about anything else at this point please.
GD
Glenny D's update30 Dec 2021, 12:23
Reviewer Update
Good day,
Could you please provide me with an update and advise when my paid up letter will be provided. I just need my letter and could care less about anything else at this point please.
Could you please provide me with an update and advise when my paid up letter will be provided. I just need my letter and could care less about anything else at this point please.
Wonga's replyOfficial
30 Dec 2021, 15:11Hi Glenny,
We can confirm that all manual payments take 3 working days
to allocate to your account.
Although you selected the immediate payment option, your manual payment
will only update in 3 working days.
We have received your proof of payment
Once your payment updates, will an automated update request,
be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We can confirm that all manual payments take 3 working days
to allocate to your account.
Although you selected the immediate payment option, your manual payment
will only update in 3 working days.
We have received your proof of payment
Once your payment updates, will an automated update request,
be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply30 Dec 2021, 15:11
Official
Hi Glenny,
We can confirm that all manual payments take 3 working days
to allocate to your account.
Although you selected the immediate payment option, your manual payment
will only update in 3 working days.
We have received your proof of payment
Once your payment updates, will an automated update request,
be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We can confirm that all manual payments take 3 working days
to allocate to your account.
Although you selected the immediate payment option, your manual payment
will only update in 3 working days.
We have received your proof of payment
Once your payment updates, will an automated update request,
be sent to all credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Best regards,
GD
Glenny D's updateReviewer Update
30 Dec 2021, 16:26I'm not worried about the credit bureaus or the ITC. I just need a paid up letter which I can present in order to secure a home for my family so that we do not end up homeless. I've sent proof that I paid and I've done all that has been requested of me and all I'm asking for is a little assistance in return so that my family does not end up homeless, please Wonga.
GD
Glenny D's update30 Dec 2021, 16:26
Reviewer Update
I'm not worried about the credit bureaus or the ITC. I just need a paid up letter which I can present in order to secure a home for my family so that we do not end up homeless. I've sent proof that I paid and I've done all that has been requested of me and all I'm asking for is a little assistance in return so that my family does not end up homeless, please Wonga.
Wonga's replyOfficial
31 Dec 2021, 10:19Hi Glenny,
We can confirm that your query is being dealt with by our Finance Team.
Please allow until the close of business today to get response from them via our email platform.
Thank you for your patience.
The Wonga Team
We can confirm that your query is being dealt with by our Finance Team.
Please allow until the close of business today to get response from them via our email platform.
Thank you for your patience.
The Wonga Team
Best regards,
Wonga's reply31 Dec 2021, 10:19
Official
Hi Glenny,
We can confirm that your query is being dealt with by our Finance Team.
Please allow until the close of business today to get response from them via our email platform.
Thank you for your patience.
The Wonga Team
We can confirm that your query is being dealt with by our Finance Team.
Please allow until the close of business today to get response from them via our email platform.
Thank you for your patience.
The Wonga Team
Best regards,
GD
Glenny D's updateReviewer Update
31 Dec 2021, 15:06Thank you Wonga, for all the assistance. I have received the letter I required.
GD
Glenny D's update31 Dec 2021, 15:06
Reviewer Update
Thank you Wonga, for all the assistance. I have received the letter I required.
Wonga's replyOfficial
04 Jan 2022, 10:21Hi Glenny,
That is great!
We're so happy that we could have been of service to you.
Hope you have a great day further.
The Wonga Team.
That is great!
We're so happy that we could have been of service to you.
Hope you have a great day further.
The Wonga Team.
Best regards,
Wonga's reply04 Jan 2022, 10:21
Official
Hi Glenny,
That is great!
We're so happy that we could have been of service to you.
Hope you have a great day further.
The Wonga Team.
That is great!
We're so happy that we could have been of service to you.
Hope you have a great day further.
The Wonga Team.
Best regards,