1 reviews | Active since Mar 2024
All I want is for them to rectify their mistake
I borrowed R3000 from WONGA with a repayment of 2 months R1869. 96.The first installment was supposed to go off on rhe 29th May 2024 but it never happened. So I decided to settled it myself by paying R3596. 84 After a day I requested another loan since tge previous one was settled and was rejected twice and offered R3000 which I took but immediately they deposited that amount they debited my account with R1869. 96 and ever since communication with them is impossible, All I want from them is to check their books cause my settlement was R3596. 84 and now after them debiting that means a paid them R5427 for a loan o R3000. They say their reponse is 48 hours but ever since I emailed them daily no response from them
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be advised that manual payments need to be made 5 days before your due date as we send the instruction to debit your account 5 days before your due date, payments made close to your due date do not cancel the collection instruction.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be advised that manual payments need to be made 5 days before your due date as we send the instruction to debit your account 5 days before your due date, payments made close to your due date do not cancel the collection instruction.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team