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Trischka L

1 reviews | Active since Nov 2019

10 Nov 2022, 14:04

Affecting Credit Report

Loans are paid up for nearly a year, but still they do not update it from their side at Transunion or Experian. Now that you want to buy a house this negatively impacts you on your credit score!!!!!!! When I send in the report from ClearScore they refuse to assist to get it rectified. This is their fault and they need to rectify this. How many people are they doing this too. This is unacceptable

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Replies (4)
Wonga
Wonga's reply14 Nov 2022, 11:28
Official
Hi Trischka, 

We sincerely apologize for the inconvenience caused.

As per our previous conversation, 

please copy of your full credit report and we'll escalate your account has a matter of urgency.

We can confirm that Clear Score is not a credit bureau,

please credit report from either Transunion, Experian, XDS or Compuscan.

Once again, we're so sorry for the inconvenience caused.

Thank you for your patience.

The Wonga Team. 

Best regards,

TL
Trischka L's update14 Nov 2022, 11:41
Reviewer Update
Information for clearscore is provided by Experien.  Report has been submitted and still no assistance as the account still reflects as open, yet it has been closed from my side for nearly a year, even received a paid up letter, but still Wonga cannot communicate this through to the Credit Bureau as they do not care about their clients, they are just there to get their money and then once they've received it, the hell with their customers name!!!!!!!!!!!!!!!!!!!!!!!!

I therefore state again;  you have 24 hours to rectify this, or I will take it to my laywer.

O...  just so you know, I've already reported you to Transunion and Experian.......
Wonga
Wonga's reply14 Nov 2022, 14:28
Official
Hi Trischka, 

Thank you for your response. 

We can confirm that we have received your credit report.

Your account has been escalated as a matter of urgency  to our Updates team.

Please allow 7-14 working days for the your credit profile to be updated.

Thank you for your time and patience.

The Wonga Team. 

Best regards,

TL
Trischka L's update13 Dec 2022, 08:33
Reviewer Update
Take note that your 7 - 14 working days has passed, new report has been obtained and guess what?? YOU STILL HAVE NOT RECTIFIED MY CREDIT REPORT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What must a person do to get you to do your job. You guys are really ***********. You have provided me with no choice but to report you to the National Credit Act Ombudsman, Experian and Transunion for providing them with false information.

This is patetic!!!!!!!!!!!!!!!!!!!!!!