Account Update

I have paid my account on 27th August 2020 and till today my credit profile hasnt been updated,I have spoken to several people at wonga who have promised to follow up and give me feedback,I was even requested to send my credit profile for the matter to be escalated to Transunion,even today the matter still not reloved,I then logged a dispute with Transunion on 12th October and they have confirmed that they sent an email on 13th October to updates@wonga at around 10am and they are still waiting for feedback from Wonga, Wonga sent me an email this morning saying my query has been resolved but according to Transunion it hasnt been resolved, ***