AE
Anel E

1 reviews | Active since Nov 2013

04 May 2015, 12:17

Account still not updated

My Debit order for Wonga went off on Saterday 25 April 2015 on Tuesday 28 April my account was still not updated so I called the call centre and was told that it will take 72 hours to be updated. On Thursday 30 April I called the call centre again as it was still not updated and was told It will be done whitin the next hour. On Friday 1 may it was stil not done so I called again.. as it was a public holiday ty asured me that it will be done Today.<br> So when I called I was told to wait a nother 72 Hours.This is unbelievable every time its some story... and no one gets back to you.... VERY VERY UNHAPPY...

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Replies (1)
Wonga
Wonga's reply13 Jun 2016, 13:35
Official

Hi Anel

So sorry for the horrible service at the time of this complaint. Most definitely a fail on Wonga's part!

We hope that you will give us another opportunity to experience our service to date.


Thank you

The Wonga Team