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1 reviews | Active since May 2016

12 Feb 2024, 20:27

Account Paid up but not updated

I've been using their services since 2016 since, but lately the service is terrible. i have been sending emails with no response, i contacted their customer care line however i am told that my id number is incorrect. Whenever i get through to the consultants they ask for my id number and cut me off when i provide them. All i want is for my name to be cleared on credit bereau, i settled my account in full on the 19th of January, however the outstanding balance is still reflecting as not paid. Can this be resolved urgently as it is really inconveniencing me when i try to apply for credit. I wonder what happened to the excellent services you used to provide to your customers, you really are dropping the ball it's disappointing really.

0
Replies (3)
Wonga
Wonga's reply13 Feb 2024, 09:20
Official
Hi,

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please provide us with your full name and surname so that we may locate your account and assist further.

Thanks,The Wonga Team.

's update13 Feb 2024, 10:05
Reviewer Update
Moleboheng Motahane, i expecting this issue to be resolved ASAP please
Wonga
Wonga's reply13 Feb 2024, 15:40
Official
Hi Moleboheng,

Thank you for confirming your details.

We can confirm that now that your Wonga loan is closed, an alert was sent to TransUnion to update your credit record with this information. This was completed a day after your loan was settled/paid up.
 We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.

In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.

If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated

Please keep in mind that Clearscore is not considered as a reliable credit report.

Thanks,The Wonga Team.