Account number: ***

I have been complaining to Wonga since June 2024 for negatively impacting my credit score. I called after 30days of reporting the issue, agents kept dropping calls or place me on mute then drop the call. I have made them aware that this is affecting me as I am not getting any job offers due to account in arrears(Wonga). I am tired of having to report the same thing to them every month. Is there any way of me escalating this to the Ombudsman??