GK
Gugulethu K
1 reviews | Active since Nov 2009
24 Jan 2019, 15:23
Account not updated on credit bureau
I settled my account in 2018 but the account is still reflecting arrears on the credit bureau. I’m applying for a house bond but this is still affecting me negatively though I settled the loan. Please sort this out urgently. The lawyers advised I need to speak to you which I did more than once. I don’t know if should report this to ombudsman for it to be resolved or what.
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Replies (3)0
Replies (3)
Wonga's replyOfficial
28 Jan 2019, 10:27 Hi Gugulethu,
Our apologies for the delay in response.
We're sorry to hear that your account is still reflecting as being in arrears, when you've settled the loan.
We have not received your details. Kindly send us a private message with your ID number contact details. Sonja from our Customer Resolutions team, will contact you immediately, once we've received your information.
Thank You
The Wonga Team
Our apologies for the delay in response.
We're sorry to hear that your account is still reflecting as being in arrears, when you've settled the loan.
We have not received your details. Kindly send us a private message with your ID number contact details. Sonja from our Customer Resolutions team, will contact you immediately, once we've received your information.
Thank You
The Wonga Team
Wonga's reply28 Jan 2019, 10:27
Official
Hi Gugulethu,
Our apologies for the delay in response.
We're sorry to hear that your account is still reflecting as being in arrears, when you've settled the loan.
We have not received your details. Kindly send us a private message with your ID number contact details. Sonja from our Customer Resolutions team, will contact you immediately, once we've received your information.
Thank You
The Wonga Team
Our apologies for the delay in response.
We're sorry to hear that your account is still reflecting as being in arrears, when you've settled the loan.
We have not received your details. Kindly send us a private message with your ID number contact details. Sonja from our Customer Resolutions team, will contact you immediately, once we've received your information.
Thank You
The Wonga Team
Wonga's replyOfficial
28 Jan 2019, 14:20Thank You. Sonja from our Customer Resolutions team, will contact you immediately.
Wonga's reply28 Jan 2019, 14:20
Official
Thank You. Sonja from our Customer Resolutions team, will contact you immediately.
Wonga's replyOfficial
29 Jan 2019, 10:36Thank you for chatting to Sonja.
We have requested the relevant credit bureau to update your credit profile accordingly.
Once they have completed the request, we will notify you and provide you with a reference number.
Please bear in mind that it may take 7-30 days for the credit bureau to complete this request.
Have a great day further.
We have requested the relevant credit bureau to update your credit profile accordingly.
Once they have completed the request, we will notify you and provide you with a reference number.
Please bear in mind that it may take 7-30 days for the credit bureau to complete this request.
Have a great day further.
Wonga's reply29 Jan 2019, 10:36
Official
Thank you for chatting to Sonja.
We have requested the relevant credit bureau to update your credit profile accordingly.
Once they have completed the request, we will notify you and provide you with a reference number.
Please bear in mind that it may take 7-30 days for the credit bureau to complete this request.
Have a great day further.
We have requested the relevant credit bureau to update your credit profile accordingly.
Once they have completed the request, we will notify you and provide you with a reference number.
Please bear in mind that it may take 7-30 days for the credit bureau to complete this request.
Have a great day further.