Hellopeter
Share Your Experience
MM
Mixo M

1 reviews | Active since Jun 2024

11 Jun 2024, 11:30

Account not updated

So you now want me to come here so that I can get your attention ??? This is absolutely sickening I already sent 5+ emails and still no response!

Why is the status of my account not updated with the credit bureau! The bureau still displays my closed wonga account as “active” while it’s not and this is severely affecting my credit score. Please look into this urgently.

0
Replies (5)
Wonga
Wonga's reply11 Jun 2024, 11:53
Official
Hi Mixo,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered SA ID number so we may assist further.

Thanks,The Wonga Team
MM
Mixo M's update11 Jun 2024, 13:23
Reviewer Update
So I must know wait another 72 hours just for a response or update ? Is this how you treat your customers?
Wonga
Wonga's reply11 Jun 2024, 14:16
Official
Hi Mixo, 

Thank-you for confirming your details and patience while we reviewed your account. 

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry. 

Thanks, 
The Wonga Team 

MM
Mixo M's update11 Jun 2024, 14:30
Reviewer Update
Thank you for your response. Next time it’d be better to be more attentive to your emails and customer calls. Instead of us coming here on a rampage on something that can be easily solved privately through your proper channels.

Anyways thanks for the response.
Wonga
Wonga's reply11 Jun 2024, 14:49
Official
 We appreciate the feedback. 
 We are happy that we were able to help resolve your query.
                                                                                                                                   
 We love hearing from you, so please keep in touch and continue to rate the level of service you receive from us regularly.
  
 Thanks
 The Wonga Team.