ZR
Zintle R
1 reviews | Active since Jun 2020
30 Apr 2021, 11:23
Account not updated
I have paid off my loan a month early but on my account still shows I owe you guys, can you please have this updated, i have never had an issue with you before but for some reason this month the payment is not updating, please help
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
30 Apr 2021, 11:45Hi Zintle,
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that
the settlement amount has not updated on our system.
Can you please email your proof of payment
to *********** and we will escalate
your account to our finance team to have the payment
manually allocated.
Once your payment has been allocated, will Wonga send
an update request to all credit bureaus to have your
ITC profile updated.
Kind Regards
The Wonga Team.
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that
the settlement amount has not updated on our system.
Can you please email your proof of payment
to *********** and we will escalate
your account to our finance team to have the payment
manually allocated.
Once your payment has been allocated, will Wonga send
an update request to all credit bureaus to have your
ITC profile updated.
Kind Regards
The Wonga Team.
Wonga's reply30 Apr 2021, 11:45
Official
Hi Zintle,
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that
the settlement amount has not updated on our system.
Can you please email your proof of payment
to *********** and we will escalate
your account to our finance team to have the payment
manually allocated.
Once your payment has been allocated, will Wonga send
an update request to all credit bureaus to have your
ITC profile updated.
Kind Regards
The Wonga Team.
We humbly apologize for any inconvenience caused.
We've reviewed your account and can confirm that
the settlement amount has not updated on our system.
Can you please email your proof of payment
to *********** and we will escalate
your account to our finance team to have the payment
manually allocated.
Once your payment has been allocated, will Wonga send
an update request to all credit bureaus to have your
ITC profile updated.
Kind Regards
The Wonga Team.
ZR
Zintle R's updateReviewer Update
30 Apr 2021, 12:01can i have the email i must send the proof of payment to
ZR
Zintle R's update30 Apr 2021, 12:01
Reviewer Update
can i have the email i must send the proof of payment to
ZR
Zintle R's updateReviewer Update
03 May 2021, 13:09I'm still waiting for feedback, I sent the payment notificarion, what's next?
ZR
Zintle R's update03 May 2021, 13:09
Reviewer Update
I'm still waiting for feedback, I sent the payment notificarion, what's next?
Wonga's replyOfficial
03 May 2021, 13:28Hi Zintle,
Please confirm what email address you used to email the
proof of payment to?
We will escalate your account to our finance
team to have your payment allocated and
have your ITC profile updated as soon as possible.
Thank you for your patience.
The Wonga Team
Please confirm what email address you used to email the
proof of payment to?
We will escalate your account to our finance
team to have your payment allocated and
have your ITC profile updated as soon as possible.
Thank you for your patience.
The Wonga Team
Wonga's reply03 May 2021, 13:28
Official
Hi Zintle,
Please confirm what email address you used to email the
proof of payment to?
We will escalate your account to our finance
team to have your payment allocated and
have your ITC profile updated as soon as possible.
Thank you for your patience.
The Wonga Team
Please confirm what email address you used to email the
proof of payment to?
We will escalate your account to our finance
team to have your payment allocated and
have your ITC profile updated as soon as possible.
Thank you for your patience.
The Wonga Team
ZR
Zintle R's updateReviewer Update
03 May 2021, 13:31Sent it at customercare@ wonga.co.za
ZR
Zintle R's update03 May 2021, 13:31
Reviewer Update
Sent it at customercare@ wonga.co.za
Wonga's replyOfficial
03 May 2021, 14:28Hi Zintle,
We understand that you emailed your proof of payment
to our customercare team.
We require the email address you sent the proof of payment
From. Please provide us with the email address you
used to email the proof from?
Kind Regards
The Wonga Team.
We understand that you emailed your proof of payment
to our customercare team.
We require the email address you sent the proof of payment
From. Please provide us with the email address you
used to email the proof from?
Kind Regards
The Wonga Team.
Wonga's reply03 May 2021, 14:28
Official
Hi Zintle,
We understand that you emailed your proof of payment
to our customercare team.
We require the email address you sent the proof of payment
From. Please provide us with the email address you
used to email the proof from?
Kind Regards
The Wonga Team.
We understand that you emailed your proof of payment
to our customercare team.
We require the email address you sent the proof of payment
From. Please provide us with the email address you
used to email the proof from?
Kind Regards
The Wonga Team.
ZR
Zintle R's updateReviewer Update
03 May 2021, 16:05Sent it to customercare@
ZR
Zintle R's update03 May 2021, 16:05
Reviewer Update
Sent it to customercare@
ZR
Zintle R's updateReviewer Update
03 May 2021, 16:06Wonga.co.zaWonga
ZR
Zintle R's update03 May 2021, 16:06
Reviewer Update
Wonga.co.zaWonga