CG
Candice G
1 reviews | Active since Nov 2018
30 Jul 2019, 08:13
ACCOUNT DEBITED TWICE.
I have emailed, called tried everything to no avail. My account was debited twice for the same amount. Can someone please contact me.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
30 Jul 2019, 08:20Hi Candice,
We're sorry to hear that your account was debited twice.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that your account was debited twice.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
Wonga's reply30 Jul 2019, 08:20
Official
Hi Candice,
We're sorry to hear that your account was debited twice.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that your account was debited twice.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
CG
Candice G's updateReviewer Update
30 Jul 2019, 08:39Can I request that Sonja calls me at 13:00, I am going into a meeting and dont want to miss her call.
CG
Candice G's update30 Jul 2019, 08:39
Reviewer Update
Can I request that Sonja calls me at 13:00, I am going into a meeting and dont want to miss her call.
Wonga's replyOfficial
30 Jul 2019, 09:21 We've been trying to get hold of you, but with no success, we could not reach you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time privately as Hello Peter does not reflect the time publicly.
Sonja from our Customer Resolutions team will contact you immediately, once we've received this information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Your complaint resolution is important to us.
Please provide us with a preferred call back time privately as Hello Peter does not reflect the time publicly.
Sonja from our Customer Resolutions team will contact you immediately, once we've received this information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Best regards,
Wonga's reply30 Jul 2019, 09:21
Official
We've been trying to get hold of you, but with no success, we could not reach you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time privately as Hello Peter does not reflect the time publicly.
Sonja from our Customer Resolutions team will contact you immediately, once we've received this information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Your complaint resolution is important to us.
Please provide us with a preferred call back time privately as Hello Peter does not reflect the time publicly.
Sonja from our Customer Resolutions team will contact you immediately, once we've received this information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Best regards,
CG
Candice G's updateReviewer Update
30 Jul 2019, 09:38Good day, I see the issue has been resolved. Excellent service.
CG
Candice G's update30 Jul 2019, 09:38
Reviewer Update
Good day, I see the issue has been resolved. Excellent service.
Wonga's replyOfficial
30 Jul 2019, 09:57We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Kindly re-rate our service and have a great day further.
Best regards,
Wonga's reply30 Jul 2019, 09:57
Official
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Kindly re-rate our service and have a great day further.
Best regards,