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Nqobile S

1 reviews | Active since Aug 2018

31 Aug 2018, 03:27

Account and billing

Hi I have been using wonga for quite some time now, I took out a 6 months personal loan in February this year and my installments were supposed to end this month, however logging on to my account I see that it says I'm still owing. I called customer service yesterday morning and told them my problem. The lady told me it takes 24 hours to update system after but now I'm worried cause it's been over 24 hours, i also still don't see my August statement on my account. Can this please be rectified cause I trust wonga and I'd be very disappointed to see that I'm being ****med. Thank you

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Replies (2)
Wonga
Wonga's reply31 Aug 2018, 13:34
Official

Hi Nqobile

We're sorry to hear that your account has not been updated, even though you've settled your outstanding loan.

Sonja from our Customer Resolutions department has contacted you, however, she's been unable to get hold of you.

Please provide us with a preferred call back time and number so we can investigae and resolve this issue for you.

Thank You

The Wonga Team

Best regards,

Wonga
Wonga's reply03 Sept 2018, 09:01
Official

Hi Nqobile,

We contacted you, however, we're unable to get hold of you.

We can confirm that your small balance issue has been resolved and that you've submitted a new application which has been approved.

Please let us know if everything is in order and kindly re-rate our service.

Thank You

The Wonga Team

Best regards,