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Zothile N
1 reviews | Active since Aug 2018
21 Apr 2022, 08:20
Absolutely unacceptable service
So app**** for a loan on the 14th. Still no money yesterday on the 20th. Then I got a text after 5pm saying the money will be in today. Guess what? No money. Now it's been a week now and they expect me to pay this interest? Can that money be in my account before 12. I mean this is ridiculous. Worse part they don't answer calls
Helpful (0)
Replies (11)0
Replies (11)
Wonga's replyOfficial
21 Apr 2022, 09:03Hi Zothile,
We humbly apologize for any inconvenience caused.
We can confirm that we currently having a technical issue with our funding of funds.
Our technical has been made a aware of it and they are trying their best to
resolve this matter as soon as possible.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we currently having a technical issue with our funding of funds.
Our technical has been made a aware of it and they are trying their best to
resolve this matter as soon as possible.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Apr 2022, 09:03
Official
Hi Zothile,
We humbly apologize for any inconvenience caused.
We can confirm that we currently having a technical issue with our funding of funds.
Our technical has been made a aware of it and they are trying their best to
resolve this matter as soon as possible.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we currently having a technical issue with our funding of funds.
Our technical has been made a aware of it and they are trying their best to
resolve this matter as soon as possible.
Thank you for your patience.
The Wonga Team.
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Zothile N's updateReviewer Update
21 Apr 2022, 09:13Actually I have zero patience because my account will be debited very quickly. I received a text saying the money will be in today. And this morning I received an email saying my query has been resolved. Nothing has been resolved! Are you going to re calculate the interest you're charging me since it's been a week now without the funds?
If the money is not in my account by noon. I'm contacting the ombudsman. I don't think it's legal to be charged interest for money I did not receive
If the money is not in my account by noon. I'm contacting the ombudsman. I don't think it's legal to be charged interest for money I did not receive
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Zothile N's update21 Apr 2022, 09:13
Reviewer Update
Actually I have zero patience because my account will be debited very quickly. I received a text saying the money will be in today. And this morning I received an email saying my query has been resolved. Nothing has been resolved! Are you going to re calculate the interest you're charging me since it's been a week now without the funds?
If the money is not in my account by noon. I'm contacting the ombudsman. I don't think it's legal to be charged interest for money I did not receive
If the money is not in my account by noon. I'm contacting the ombudsman. I don't think it's legal to be charged interest for money I did not receive
Wonga's replyOfficial
21 Apr 2022, 10:40Hi Zothile,
We can confirm that your interest and fees will only be added after the
loan has been disbursed into your bank account.
We humbly apologize for the service you have received and
we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
We can confirm that your interest and fees will only be added after the
loan has been disbursed into your bank account.
We humbly apologize for the service you have received and
we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Apr 2022, 10:40
Official
Hi Zothile,
We can confirm that your interest and fees will only be added after the
loan has been disbursed into your bank account.
We humbly apologize for the service you have received and
we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
We can confirm that your interest and fees will only be added after the
loan has been disbursed into your bank account.
We humbly apologize for the service you have received and
we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
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Zothile N's updateReviewer Update
21 Apr 2022, 10:42And I'm still not getting a response on when the money with be in my account...
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Zothile N's update21 Apr 2022, 10:42
Reviewer Update
And I'm still not getting a response on when the money with be in my account...
Wonga's replyOfficial
21 Apr 2022, 10:57Hi Zothile,
Once again we do apologize for the length of time it has been in order for us to resolve your query.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
However our technical team will be in contact with you and other
customer that has been affected.
Thank you for your patience.
The Wonga Team.
Once again we do apologize for the length of time it has been in order for us to resolve your query.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
However our technical team will be in contact with you and other
customer that has been affected.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Apr 2022, 10:57
Official
Hi Zothile,
Once again we do apologize for the length of time it has been in order for us to resolve your query.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
However our technical team will be in contact with you and other
customer that has been affected.
Thank you for your patience.
The Wonga Team.
Once again we do apologize for the length of time it has been in order for us to resolve your query.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
However our technical team will be in contact with you and other
customer that has been affected.
Thank you for your patience.
The Wonga Team.
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Zothile N's updateReviewer Update
21 Apr 2022, 11:12FIRST it was 24 to 48 hours. Then it was today. Then I must be patient. Now there's no set time. WOW
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Zothile N's update21 Apr 2022, 11:12
Reviewer Update
FIRST it was 24 to 48 hours. Then it was today. Then I must be patient. Now there's no set time. WOW
Wonga's replyOfficial
21 Apr 2022, 11:25Hi Zothile,
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
Our technical team has been investigating why the funds never cleared
but are working around the clock to have this matter resolved and have the
funds clear during the course of Today.
Unfortunately no turn around time was confirmed and you will receive
correspondence from our technical team once the funds are available.
Once again we're sorry for the inconvenience caused.
The Wonga Team.
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
Our technical team has been investigating why the funds never cleared
but are working around the clock to have this matter resolved and have the
funds clear during the course of Today.
Unfortunately no turn around time was confirmed and you will receive
correspondence from our technical team once the funds are available.
Once again we're sorry for the inconvenience caused.
The Wonga Team.
Wonga's reply21 Apr 2022, 11:25
Official
Hi Zothile,
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
Our technical team has been investigating why the funds never cleared
but are working around the clock to have this matter resolved and have the
funds clear during the course of Today.
Unfortunately no turn around time was confirmed and you will receive
correspondence from our technical team once the funds are available.
Once again we're sorry for the inconvenience caused.
The Wonga Team.
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
Our technical team has been investigating why the funds never cleared
but are working around the clock to have this matter resolved and have the
funds clear during the course of Today.
Unfortunately no turn around time was confirmed and you will receive
correspondence from our technical team once the funds are available.
Once again we're sorry for the inconvenience caused.
The Wonga Team.
ZN
Zothile N's updateReviewer Update
21 Apr 2022, 11:37This generic response you just gave me is a LIE. I've heard about 15 different excuses from Tuesday until now. Via Email, text, calls, Twitter and on here.
At this rate I'm inclined to believe the guy who said this happens every Easter so please spare us the "transparency and abides by the rules" hogwash. Please re read your responses (SLOWLY) and the define transparent unless of course I'm high on drugs. If you think these responses are damage control from your end. I hope soon you realize that this is a public forum and I let this drag so other people can see for themselves and make an informed decision on whether or not to take a risk and increase their blood pressure.
I have all the time in the world. As far as this experience goes believe me I have time. I'll be updating everything. If I need to take this further then so be it
At this rate I'm inclined to believe the guy who said this happens every Easter so please spare us the "transparency and abides by the rules" hogwash. Please re read your responses (SLOWLY) and the define transparent unless of course I'm high on drugs. If you think these responses are damage control from your end. I hope soon you realize that this is a public forum and I let this drag so other people can see for themselves and make an informed decision on whether or not to take a risk and increase their blood pressure.
I have all the time in the world. As far as this experience goes believe me I have time. I'll be updating everything. If I need to take this further then so be it
ZN
Zothile N's update21 Apr 2022, 11:37
Reviewer Update
This generic response you just gave me is a LIE. I've heard about 15 different excuses from Tuesday until now. Via Email, text, calls, Twitter and on here.
At this rate I'm inclined to believe the guy who said this happens every Easter so please spare us the "transparency and abides by the rules" hogwash. Please re read your responses (SLOWLY) and the define transparent unless of course I'm high on drugs. If you think these responses are damage control from your end. I hope soon you realize that this is a public forum and I let this drag so other people can see for themselves and make an informed decision on whether or not to take a risk and increase their blood pressure.
I have all the time in the world. As far as this experience goes believe me I have time. I'll be updating everything. If I need to take this further then so be it
At this rate I'm inclined to believe the guy who said this happens every Easter so please spare us the "transparency and abides by the rules" hogwash. Please re read your responses (SLOWLY) and the define transparent unless of course I'm high on drugs. If you think these responses are damage control from your end. I hope soon you realize that this is a public forum and I let this drag so other people can see for themselves and make an informed decision on whether or not to take a risk and increase their blood pressure.
I have all the time in the world. As far as this experience goes believe me I have time. I'll be updating everything. If I need to take this further then so be it
Wonga's replyOfficial
21 Apr 2022, 12:01Hi Zothile,
Thank you for your response.
You are more than welcome to take this matter further and we will liaise directly with the parties involved.
Should you have any other queries or concerns please email us directly on
***.
Kind Regards
The Wonga Team.
Thank you for your response.
You are more than welcome to take this matter further and we will liaise directly with the parties involved.
Should you have any other queries or concerns please email us directly on
***.
Kind Regards
The Wonga Team.
Wonga's reply21 Apr 2022, 12:01
Official
Hi Zothile,
Thank you for your response.
You are more than welcome to take this matter further and we will liaise directly with the parties involved.
Should you have any other queries or concerns please email us directly on
***.
Kind Regards
The Wonga Team.
Thank you for your response.
You are more than welcome to take this matter further and we will liaise directly with the parties involved.
Should you have any other queries or concerns please email us directly on
***.
Kind Regards
The Wonga Team.
ZN
Zothile N's updateReviewer Update
21 Apr 2022, 12:03Email you directly so I get an automated response? I'll pass. I'm not communicating with your company in private anymore.
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Zothile N's update21 Apr 2022, 12:03
Reviewer Update
Email you directly so I get an automated response? I'll pass. I'm not communicating with your company in private anymore.
Wonga's replyOfficial
21 Apr 2022, 12:32Hi Zothile,
Thank you for your response and we hope you have a wonderful day further.
Kind Regards
The Wonga Team.
Thank you for your response and we hope you have a wonderful day further.
Kind Regards
The Wonga Team.
Wonga's reply21 Apr 2022, 12:32
Official
Hi Zothile,
Thank you for your response and we hope you have a wonderful day further.
Kind Regards
The Wonga Team.
Thank you for your response and we hope you have a wonderful day further.
Kind Regards
The Wonga Team.