Absolutely atrocious service

Item: Wonga
Rating: 1
Author: Zanda N

The service is atrocious. I’ve been calling for two days and have sent emails without any response. When I call, the call Centre agents pick up and hang up immediately. I’m trying to settle my account early and getting no assistance. It’s actually disgusting

Helpful (0)

Replies (1)

Wonga's replyOfficial

01 Dec 2020, 09:02

Hi Zanda,

We're so sorry for any inconvenience caused.

Our contact center has been experiencing very high volumes and

will attend to your emails.

Please send us a private message with your ID number to access your

account and investigate what transpired on your account.

We will request a settlement letter from our finance team and it

will reflect the amount due and the bank details

and what needs to be used as reference.

Kind Regards

Thank you.

Wonga's reply01 Dec 2020, 09:02

Official