AS
Abigail S
1 reviews | Active since Sept 2026
03 Sept 2026, 09:47
Abigail sawry
Wonga has wrongfully debited my account twice for over 2000 rand and I'm struggling to get hold of them and am very disappointed with their services provided and I need a refund as soon as possible
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
03 Sept 2026, 11:17Hi Abigail,
We’re sorry for the frustration and inconvenience this situation has caused.
We can confirm that we are aware of your debt review status and understand the importance of resolving this matter carefully and correctly. Our team is currently prioritising the necessary checks, which is why the refund has taken longer than expected.
We are working to have your refund processed within twenty-four hours and will keep you informed should there be any changes.
We sincerely appreciate your patience while we work to resolve this for you.
Kind regards,
Wonga
We’re sorry for the frustration and inconvenience this situation has caused.
We can confirm that we are aware of your debt review status and understand the importance of resolving this matter carefully and correctly. Our team is currently prioritising the necessary checks, which is why the refund has taken longer than expected.
We are working to have your refund processed within twenty-four hours and will keep you informed should there be any changes.
We sincerely appreciate your patience while we work to resolve this for you.
Kind regards,
Wonga
Best regards,
Wonga's reply03 Sept 2026, 11:17
Official
Hi Abigail,
We’re sorry for the frustration and inconvenience this situation has caused.
We can confirm that we are aware of your debt review status and understand the importance of resolving this matter carefully and correctly. Our team is currently prioritising the necessary checks, which is why the refund has taken longer than expected.
We are working to have your refund processed within twenty-four hours and will keep you informed should there be any changes.
We sincerely appreciate your patience while we work to resolve this for you.
Kind regards,
Wonga
We’re sorry for the frustration and inconvenience this situation has caused.
We can confirm that we are aware of your debt review status and understand the importance of resolving this matter carefully and correctly. Our team is currently prioritising the necessary checks, which is why the refund has taken longer than expected.
We are working to have your refund processed within twenty-four hours and will keep you informed should there be any changes.
We sincerely appreciate your patience while we work to resolve this for you.
Kind regards,
Wonga
Best regards,
AS
Abigail S's updateReviewer Update
03 Sept 2026, 11:27Can you please contact sibusiso booi from vantage debt management and discuss what is going on as he is struggling to get hold of your team and has also logged a complaint against you
AS
Abigail S's update03 Sept 2026, 11:27
Reviewer Update
Can you please contact sibusiso booi from vantage debt management and discuss what is going on as he is struggling to get hold of your team and has also logged a complaint against you
Wonga's replyOfficial
03 Sept 2026, 11:31Hi Abigail,
One of our agents will be in touch with him as soon as possible.
We will resolve this for you. Promise.
One of our agents will be in touch with him as soon as possible.
We will resolve this for you. Promise.
Best regards,
Wonga's reply03 Sept 2026, 11:31
Official
Hi Abigail,
One of our agents will be in touch with him as soon as possible.
We will resolve this for you. Promise.
One of our agents will be in touch with him as soon as possible.
We will resolve this for you. Promise.
Best regards,
AS
Abigail S's updateReviewer Update
03 Sept 2026, 12:36Can your team please contact sibusiso booi from vantage debt management as no one has called yet or I will lodge a complaint to NCR
AS
Abigail S's update03 Sept 2026, 12:36
Reviewer Update
Can your team please contact sibusiso booi from vantage debt management as no one has called yet or I will lodge a complaint to NCR
Wonga's replyOfficial
03 Sept 2026, 12:59Hi Abigail,
We have assigned this case to one of our senior team members, who will contact Sibusiso directly to assist further.
We understand how important it is to have this matter resolved urgently, and we want to assure you that we are prioritising the case and working towards a resolution as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Wonga Team
We have assigned this case to one of our senior team members, who will contact Sibusiso directly to assist further.
We understand how important it is to have this matter resolved urgently, and we want to assure you that we are prioritising the case and working towards a resolution as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Wonga Team
Best regards,
Wonga's reply03 Sept 2026, 12:59
Official
Hi Abigail,
We have assigned this case to one of our senior team members, who will contact Sibusiso directly to assist further.
We understand how important it is to have this matter resolved urgently, and we want to assure you that we are prioritising the case and working towards a resolution as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Wonga Team
We have assigned this case to one of our senior team members, who will contact Sibusiso directly to assist further.
We understand how important it is to have this matter resolved urgently, and we want to assure you that we are prioritising the case and working towards a resolution as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Wonga Team
Best regards,
Wonga's replyOfficial
03 Sept 2026, 15:47Hi Abigail,
We’re pleased to confirm that both refunds have now been processed. We have also confirmed your debt review status, which means there will be no further collections from Wonga on these loans.
We sincerely apologise for the inconvenience and concern this matter has caused, and we appreciate your patience while we worked to resolve it.
Thank you for giving us the opportunity to make this right for you. 💙
Kind regards,
Wonga
We’re pleased to confirm that both refunds have now been processed. We have also confirmed your debt review status, which means there will be no further collections from Wonga on these loans.
We sincerely apologise for the inconvenience and concern this matter has caused, and we appreciate your patience while we worked to resolve it.
Thank you for giving us the opportunity to make this right for you. 💙
Kind regards,
Wonga
Best regards,
Wonga's reply03 Sept 2026, 15:47
Official
Hi Abigail,
We’re pleased to confirm that both refunds have now been processed. We have also confirmed your debt review status, which means there will be no further collections from Wonga on these loans.
We sincerely apologise for the inconvenience and concern this matter has caused, and we appreciate your patience while we worked to resolve it.
Thank you for giving us the opportunity to make this right for you. 💙
Kind regards,
Wonga
We’re pleased to confirm that both refunds have now been processed. We have also confirmed your debt review status, which means there will be no further collections from Wonga on these loans.
We sincerely apologise for the inconvenience and concern this matter has caused, and we appreciate your patience while we worked to resolve it.
Thank you for giving us the opportunity to make this right for you. 💙
Kind regards,
Wonga
Best regards,