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Lungile D

1 reviews | Active since Jul 2015

26 Feb 2025, 19:08

A Great Way to Mess with Your Credit.

******* they are. Imagine settling your loan before term and paying interest on bounced debit orders? I had a loan of 6500 for 3 months of which total was to be paid back by 1st of March 2025. I missed the upon missing the 1st instalment I was handed over to a collection agency. I asked why when the term is 3 months, no response just that account has been handed over. I then told the debt collectors I would settle the balance before the end of the term. I did pay full amount plus penalties for missed debit orders. Now they have the account still open claiming a settlement balance. Settlement balance on what? For settling my account I am penalised R600? Being handed over to debt collectors based on what basis. I will settle that amount for the sake of my credit record. I caution everyone however to not use this service. It feels like I am being sodomised after needing help. They should hang their heads in shame. Forget help from their call centre who regurgitate a script when you query transactions. They know ****** all about how their company works.

0
Replies (6)
Wonga
Wonga's reply27 Feb 2025, 09:45
Official
 Hi Lungile

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send bear with us while we investigate what happened to your loan payments.

We will provide feedback shortly.

Thanks,The Wonga Team
LD
Lungile D's update27 Feb 2025, 12:08
Reviewer Update
Please send what? How are you going to follow up without my details?
LD
Lungile D's update02 Mar 2025, 09:16
Reviewer Update
4 days later, a growing bill and negatively affected credit. When do you people plan on rectifying this?
Wonga
Wonga's reply03 Mar 2025, 13:30
Official
 Hi Lungile

Thank-you for your feedback. 

It appears that your remaining balance is due to a debt collection fee. As per your loan agreement, we may charge all the fees and disbur*****ts (including tracing agents, debt collecting fees and legal costs) as allowed by the Law. Your detailed statement is available under “Loan documents” on your Wonga profile.

Please note that your account was handed over due to missed payments and remains with the collection's agency until settled.


Thanks,The Wonga Team
LD
Lungile D's update03 Mar 2025, 13:42
Reviewer Update
What *******. I paid including the charges for missed payment. Why was the account handed over when I had said total amount would be settled before the 1st of March. What did you even base the charges on when the term was 3 months and account was settled before then. I paid you directly on top of that you are trying to get the last installment of 2600 today even though it was settled. You are ******. I am taking this to the relevant ombudsman. Maybe you will take them seriously.
LD
Lungile D's update04 Mar 2025, 09:43
Reviewer Update
I have now resorted to litigation as I feel you are a bunch of chancers hoping to get away with your nonsense as nobody takes you to task. I wonder how many people you have crippled financially with this *******. I have as of yesterday taken the matter to the NFO and NCR. You hide behind senseless policies to ***** from your customers.