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Hi Zonke

 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.  

Your Wonga account shows that we have collected you second installment on the 31st of October. There is one last installment that is due on the 30th of November.
If you have paid this early, please send us your proof of payment and we will investigate.

Please note that manual payments may take up to 3 working days to allocate to your account and reflect on My Loan.

Kind Regards,  The Wonga Team