Item: Wonga
Rating: 1
Author: Phindile G

Wonga's replyOfficial

04 Dec 2024, 14:16

Hi Phindile

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

We have revied account and can confirm that you received a settlement discount in October.
We have updated your account and can confirm that you have settled your Wonga loan.

We hope this helped to resolve your query.

Thanks,
The Wonga Team.

Best regards,

Wonga's reply04 Dec 2024, 14:16

Official

Hi Phindile

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

We have revied account and can confirm that you received a settlement discount in October.
We have updated your account and can confirm that you have settled your Wonga loan.

We hope this helped to resolve your query.

Thanks,
The Wonga Team.

Best regards,

PG

Phindile G's updateReviewer Update

05 Dec 2024, 15:22

Then why Am I not getting an email confirming that? and where is a paid up letter?

PG

Phindile G's update05 Dec 2024, 15:22

Reviewer Update

Then why Am I not getting an email confirming that? and where is a paid up letter?

Wonga's replyOfficial

06 Dec 2024, 13:00

Hi Phindlie,

We confirm your account has been closed as Paid up with Wonga.

Please refer to our Paid-up Letter sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,The Wonga Team

Best regards,

Wonga's reply06 Dec 2024, 13:00

Official

Hi Phindlie,

We confirm your account has been closed as Paid up with Wonga.

Please refer to our Paid-up Letter sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,The Wonga Team

Best regards,

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