Hellopeter
Share Your Experience
PD
PRETTY D

1 reviews | Active since Sept 2018

24 Apr 2019, 10:21

5 star for **** service!!!

I would like to rate wonga "collections vendor assistant" Chinelle Biggs a 5 star in ignoring serious queries and for her golden **** service you know she deserves an Oscar award!!

& I won't beg her to do her job if that's what Wonga wants then they better start paying for me to do that!! I don't wish anyone could be offered to be assisted by her she's totally a disgrace period!!! you wonder if someone can't just do one simple thing how they got hired ???

0
Replies (4)
Wonga
Wonga's reply24 Apr 2019, 12:01
Official
Hi Pretty,

Thank you for bringing this to our attention.

We're so sorry to hear about your experience. 

Thanks for chatting to our specialist Jonathan. 

We will contact you at 1pm today as you requested, to discuss the matter further so we can complete an investigation and resolve your issue.

Thank You
The Wonga Team
Wonga
Wonga's reply24 Apr 2019, 13:29
Official
Your complaint is important to us.

Our specialist Jonathan has tried to get hold of you on numerous occasions. 

Thanks for chatting to one of our managers. We will contact you again at 16:30 pm as you've requested.
Wonga
Wonga's reply24 Apr 2019, 13:34
Official
Hi Pretty,

We are sorry that you are unable to discuss your complaint with us, but endeavor to call you at the arranged time frame so that we can understand the nature of your complaint and ensure we resolve for you asap. 

Your complaint resolution is very important to us. We look forward to chatting to you later today, at the time you requested.

Thank You
The Wonga Team  
Wonga
Wonga's reply26 Apr 2019, 08:34
Official
Hi Pretty,

Thanks for chatting to our specialist Jonathan.

We have arranged with our internal collections team to contact you today to setup a repayment arrangement.

Have a great day.

Thank You
The Wonga Team