CM
Carol M
1 reviews | Active since Sept 2022
22 Sept 2022, 18:32
21 days still waiting for refund
It's now 3 days since wonga responded to my review asking for my ID number, they've been quiet and they've had the money for 21 days now, i feel so helpless and discouraged.
Hellopeter please help.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
23 Sept 2022, 12:16Hi Carol,
We sincerely apologize for the inconvenience caused.
We can confirm in your previous Hello Peter complaint, we have
requested that you confirm your ID number as Wonga is very strict
when it comes to the security measures we have in place.
We require you to please confirm your ID number to action your
request and resolve your query as soon as possible.
Kind Regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm in your previous Hello Peter complaint, we have
requested that you confirm your ID number as Wonga is very strict
when it comes to the security measures we have in place.
We require you to please confirm your ID number to action your
request and resolve your query as soon as possible.
Kind Regards,
The Wonga Team.
Wonga's reply23 Sept 2022, 12:16
Official
Hi Carol,
We sincerely apologize for the inconvenience caused.
We can confirm in your previous Hello Peter complaint, we have
requested that you confirm your ID number as Wonga is very strict
when it comes to the security measures we have in place.
We require you to please confirm your ID number to action your
request and resolve your query as soon as possible.
Kind Regards,
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm in your previous Hello Peter complaint, we have
requested that you confirm your ID number as Wonga is very strict
when it comes to the security measures we have in place.
We require you to please confirm your ID number to action your
request and resolve your query as soon as possible.
Kind Regards,
The Wonga Team.
CM
Carol M's updateReviewer Update
24 Sept 2022, 02:49It's now the 24th making it 23 days, I've provided my ID number as requested and nothing is happening still, how is that being strict if on your system my ID number shows, you don't even call to verify or doing anything to show you apologize for the inconvenience as claiming to be in all the messages.
To me it's the same as doing nothing.
To me it's the same as doing nothing.
CM
Carol M's update24 Sept 2022, 02:49
Reviewer Update
It's now the 24th making it 23 days, I've provided my ID number as requested and nothing is happening still, how is that being strict if on your system my ID number shows, you don't even call to verify or doing anything to show you apologize for the inconvenience as claiming to be in all the messages.
To me it's the same as doing nothing.
To me it's the same as doing nothing.
Wonga's replyOfficial
26 Sept 2022, 09:53Hi Carol,
Thank you for your response.
We can confirm that we've tried contacting you in order to
complete our security questions but unfortunately you were unavailable at the time.
We have emailed you via our email platform to confirm your ID number as we can confirm,
your ID number is not visible on the Hello Peter platform.
Once your details are confirmed, will we action your complaint and resolve your query as soon as possible.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we've tried contacting you in order to
complete our security questions but unfortunately you were unavailable at the time.
We have emailed you via our email platform to confirm your ID number as we can confirm,
your ID number is not visible on the Hello Peter platform.
Once your details are confirmed, will we action your complaint and resolve your query as soon as possible.
Thank you for your patience.
The Wonga Team.
Wonga's reply26 Sept 2022, 09:53
Official
Hi Carol,
Thank you for your response.
We can confirm that we've tried contacting you in order to
complete our security questions but unfortunately you were unavailable at the time.
We have emailed you via our email platform to confirm your ID number as we can confirm,
your ID number is not visible on the Hello Peter platform.
Once your details are confirmed, will we action your complaint and resolve your query as soon as possible.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we've tried contacting you in order to
complete our security questions but unfortunately you were unavailable at the time.
We have emailed you via our email platform to confirm your ID number as we can confirm,
your ID number is not visible on the Hello Peter platform.
Once your details are confirmed, will we action your complaint and resolve your query as soon as possible.
Thank you for your patience.
The Wonga Team.