3 day old phone stoped working and i was blamed for everything

Item: Wonderpark Shopping Centre
Rating: 1
Author: finansies F

VODACOM WONDERPARK 26 APRIL 2017 MANNAGER: __D PHUTUKE_____________________________ THIS IS AN EVENT THAT I AM NOT GOING TO LET GO I TOOK MY FATHER WHO IS 81 YEARS OLD TO VODACOM TO UPGRADE HIS CONTRACT ********** 535 WE WERE ASSISTED BY TISETSO ON THE 11TH OF APRIL 2017. HE TOOK A P9 LITE PHONE. WHEN WE GOT HOME HE REALLY STRUGGLED WITH THE PHONE AND WE DECIDED TO GIVE HIM MY IPHONE THAT HE KNOWS HOW TO USE. ON SUNDAY 16 APRIL 2017 I TRIED TO USE THE PHONE AND IT STARTED TO ONLY GRANT ACCESS EVERY 3 OR 4TH TIME. EVENTUALLY THE PHONE GOT STUCK AND YOU COULD NOT ACCESS IT AT ALL. I TRIED CALLING THE STORE BUT THEY DID NOT ANSWER THE PHONES AT ALL. WE TRIED NUMEROUS TIMES TO GET THE PHONE TO OPEN OR ACCESS. THE LITTLE SCAN PAD ON THE BACK WOULD NOT READ MY FINGERPRINT AT ALL. WE CALLED THE MANUFACTURERS AND WAS TOLD TO DO A HARD RESET ON THE PHONE WHICH WE DID WHILE ON THE PHONE WITH THEM AND STILL NO ACCESS. WITHIN MY 7 DAY EXCHANGE PERIOD WE TOOK THE PHONE TO THE VODASHOP AND THEY POINT BLANK REFUSED TO EXCHANGE IT. I EVEN CALLED HUAWIE AND LET THEM SPEAK TO LESLEY AND STILL HE SAID I HAD TO WAIT THE 7 DAYS. I LEFT FURIOUS. AFTER I COOLED DOWN I SENT MY DAUGHTER WHO THEN TOOK IT BACK AND WAS GIVEN A SLIP ON WHICH PHUTI WROTE THE PHONE WAS OUT OF WARRANTY WHICH WAS UNTRUE. ON TUESDAY 18TH APRIL I CALLED AND WAS ASKED BY THE MANAGER TO BRING IN THE BOX AND COVER AND CHARGER AND EARPHONES THAT WAS GIVEN BACK BY PHUTI. HE PROMISSED TO SORT OUT THE EXCHANGE WARRANTY. HE APPOLOGISED AND SAID SHE HAD NO RIGHT TO VOID THE WARRANTY. I WAITED UNTIL THE 7 DAYS WERE UP AND WHEN I CALLED TO FIND OUT THE ANSWER WAS THE PHONE IS STUCK BECAUSE OF MY EMAIL ADRESS. THE EMAIL IS NOT THE PROBLEM THE PHONE DOES NOT TAKE MY PIN AND OR MY FINGER PRINT. THAT BEING THE REASON THE HARD RESET WAS DONE. WHY WOULD I LOSE MY EASTER DAY PHOTOGRAPHS FOR NO REASON I AM REALLY UP IN ARMS AS I WANT AND EXCHANGE AND NOT A REFURBISHED PHONE AS THE HANDSET IS ONLY 4 DAYS OLD. WHEN I CALLED HUAWIE THEY SAID THAT I HAD TO BE PATIENT AND WAIT THE 7 DAYS THEN I MUST RECEIVE A NEW PHONE. I DID NOT HIDE ANYTHING I EVEN GAVE THEM MY EMAIL ACCOUNT AND PASSWORD TO HELP. NOW AFTER ALL THIS I CALL THE STORE LAST NIGHT AT 18H30 ONLY TO BE TOLD THE MANAGER HAS LEFT I CAN COME COLLECT THE THE OLD PHONE TOMORROW. THIS IS NOT HOW YOU SHOULD BE TREATED WHEN YOU ARE THE CUSTOMER WHO PAYS FOR A SERVICE AND A PHONE. I COLLECTED THE PHONE AND NOW A WEEK LATER ITS STARTING AGAIN WITH THE SAME PROBLEM THAT THE FINGERPRINT WORKS AND STOPS. I DO NOT WANT TO GO BACK TO THE STORE AS THEY TREAT YOU LIKE A ********. I WANT A NEW HANDSET OTHERWISE I WILL TAKE THIS MATTER FURTHER. REGARDS AUDREY JOAN ODENDAAL ********** 739 FOR MR BEN ROBINSON 082 ********** ID 360 ********** 086

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